Call Forcing Configuration On The Server - Nortel Contact Center Manager User Manual
Switch guide for communication server 2x00/dms
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Also See for Contact Center Manager:
- Installation and maintenance manual (1618 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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August 2007
Call Forcing configuration on the server
Use the Call Presentation Classes window on Contact Center Administration to
configure options for Call Forcing.
Configuring Call Forcing
Use the following procedure to enable Call Forcing for a call presentation class.
1
From the launchpad in Contact Center Manager Administration, select
Configuration.
2
In the system tree, double-click the server on which you want to enable or
disable call forcing.
Result: The server expands to reveal available resources.
3
Select the Call Presentation Classes folder.
Result: The Call Presentation Classes window appears.
4
Select the Call Presentation Class for which you want to enable Call
Forcing.
5
Under Presentation Option, select Call Force.
6
Click any other row in the table to save your changes.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Contact Center Manager Server configuration
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