Nortel Contact Center Manager User Manual page 126
Switch guide for communication server 2x00/dms
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Also See for Contact Center Manager:
- Installation and maintenance manual (1618 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Contact Center Manager Server configuration
4
Select the Landing Pads tab.
Result: The Landing Pads page appears.
5
In Name box, type the name of the new DNIS as you want it to appear in
reports.
6
In the Number box, type the number assigned to the DNIS. This is the
directory number at which the contact arrives at the switch. It must be
exactly 10 digits.
You cannot modify the Number after you save the DNIS. You must delete
the DNIS and configure a new one.
7
In the Service Level Threshold box, type the service level threshold
assigned to the DNIS. This is the time, in seconds, in which all contacts
coming through on this DNIS are to be answered or abandoned.
8
In the Description box, type the description of the DNIS. For example, type
the DNIS prefix. You can use the description to sort, filter, and group
individual DNIS numbers in custom historical reports.
9
Tab to a new row to save your changes.
126
Standard 4.06
Contact Center Manager
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