Index - Nortel Contact Center Manager User Manual

Index

A
ACD
configuring groups,
groups and subgroups verification,
groups for CDN, configuring,
ring threshold,
86
subgroups, configuring,
verification,
151
ACD DNs
ACD groups configuration,
configuring,
95
acquiring
agent phonesets,
131
CDNs,
119
IVR ACD-DNs,
129
TNs,
131
activity codes,
42
adding
phonesets as voice ports,
agent phonesets
acquiring,
131
configuring on the server,
agents
calls not presented,
configuring ACD groups configuration,
configuring logon IDs,
configuring on the server,
configuring phoneset,
configuring phoneset keys,
configuring phoneset on the server,
configuring phonesets,
unable to log on,
203
verifying agents configuration,
verifying phoneset configuration,
application continuity test,
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
76
151
83
90
77
133
131
204
77
106
107
103
100
103
,
100 102
154
,
152 154
45
B
BGDATA
configuring,
62
updating table,
62
Business Group, logon parameters,
C
Call Agent Card,
19
Call Forcing,
135
CDNs,
15
acquiring,
119
configuring,
94
configuring in controlled mode,
configuring in default mode,
configuring on server,
configuring on the server,
scripts and,
144
verifying configuration,
client
components,
21
Compact Call Agent,
components
client,
21
server,
20
configuration
checking for server,
DNIS sample script,
logon failure,
150
music and RAN routes sample script,
preinstallation checklist,
server,
110
server and switch datafill,
troubleshooting,
202
verification overview,
verifying ACD,
151
verifying ACD groups and subgroups,
verifying agent phonesets,
115
86
86
97
119
155
19
111
159
157
47
113
148
151
152
273