Replacing Meridian Mail With Callpilot; Nortel Callpilot; Meridian Mail To Callpilot Migration Utility Guide; Nn44200-502 01.02 Standard - Nortel Meridian Mail Utility Manual

Replacing Meridian Mail with CallPilot

Introduction
Once data is successfully migrated, CallPilot can replace Meridian Mail as
the messaging system on the switch. For details on configuring the switch
for CallPilot, refer to the section on switch programming in the configuration
and testing guide for your switch (see
MGate card
To connect the CallPilot system to a Meridian 1* or Communications Server
1000 switch (formerly known as CS 1000), you must replace the MGate
card in the switch with an NTRB18CA MGate card.
Removing VMBA from the X11 database on the switch
If you perform a complete changeover from Meridian Mail to CallPilot, any
voice mailbox administrator (VMBA) data becomes meaningless, because
the Meridian 1 switch no longer has a link with the voice mail service. You
can leave the VMBA data unchanged or remove it.
Some customers prefer to perform a phased cut-over to CallPilot. In this
case, a single Meridian 1 switch supports both Meridian Mail and CallPilot
for a specified time. Nortel recommends that these customers delete the
VMBA data in the X11 database for telephone sets of users who migrate
to CallPilot.
Using MAT when upgrading from Meridian Mail
If Meridian Mail is still present on the Meridian 1 switch, and VMBA data is
programmed in the Meridian Administration Tools (MAT) for a set that is to be
migrated to CallPilot, delete the VMBA information through MAT on a per set
basis. Since the VMBA data cannot be modified globally, this task must be
done one set at a time. If the VMBA data is completely removed by using the
MAT, and the set changes are synchronized with the Meridian 1 database,
the VMBA data for the deleted sets is removed in the X11 database.
If CallPilot is installed and Meridian Mail is removed entirely, the VMBA data
is meaningless in both the X11 database and the MAT. The VMBA data
can be removed or remain in the databases at the discretion of the system
administrator. In either case, the data has no meaning without a Meridian
Mail system, due to the absence of a link for creating or deleting Meridian
Mail voice mailboxes.
CallPilot and Contact Center integration
If you integrate CallPilot and Contact Center, ensure that you configure the
Contact Center accordingly before putting both systems into operation.
Copyright © 2007, Nortel Networks
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Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007
Replacing Meridian Mail with CallPilot 93
"Reference documents" (page 18)).