Table Of Contents - Nortel Meridian Mail Utility Manual

Contents
Chapter 1 How to get help
Chapter 2 Understanding the migration process
Overview 11
Migration task flow 13
Migration limitations 16
Reference documents 18
Chapter 3 Planning a Meridian Mail data collection
Meridian Mail releases and platforms that can be migrated 19
Data that can or cannot be migrated 20
Meridian Mail system size 22
Types of data collection 24
Time estimates 25
Collecting data in a single session 26
Collecting data in multiple sessions 27
Meridian Mail data collection check list 31
Chapter 4 Collecting Meridian Mail data
Installing the data collection utility 35
Soft keys 38
Launching the data collection utility 39
Collecting Meridian Mail data 41
Collecting Meridian Mail voice messages 47
Collecting Contact Center data 48
Reviewing the Meridian Mail migration log 53
Chapter 5 Migrating Meridian Mail data to CallPilot
Hardware, software, media, and networking requirements 55
Staging area 57
Stopping the migration 58
CallPilot migration check list 59
Migration sequence 60
Migrating a system with many voice segments or fax items 61
Migrating Meridian Mail data 61
Migrating Contact Center data 65
Copyright © 2007, Nortel Networks
.
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
7
9
11
19
35
55