Comparing Contact Center Voice Services; Nortel Callpilot; Meridian Mail To Callpilot Migration Utility Guide; Nn44200-502 01.02 Standard - Nortel Meridian Mail Utility Manual

The following table compares the networking solutions provided by Meridian
Mail and CallPilot.
Networking solution
Meridian networking (with modems)
Enterprise networking
AMIS networking (for both integrated
and open AMIS sites)
VPIM networking

Comparing Contact Center voice services

Introduction
The CallPilot migration utility supports the migration of Contact Center
prompts from Meridian Mail to CallPilot. After migration, you can integrate
CallPilot into the Contact Center environment. This section identifies the
differences between Meridian Mail and CallPilot voice services in a Contact
Center environment.
Comparison of CallPilot and Meridian Mail voice services
Feature
Call processing control
Voice services control
Voice segment storage
Voice segment length
Copyright © 2007, Nortel Networks
.
Site protocol
name
Meridian
Enterprise
AMIS
VPIM
Meridian Mail
Meridian Mail uses the serial
X.25 AML link.
Meridian Mail uses the serial
ACCESS link.
Voice segments are stored in a
mailbox. Access is controlled
with a password.
Voice segments cannot exceed
two minutes.

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007
Comparing Contact Center voice services 141
Supported on
Meridian Mail
yes
yes
yes
no
CallPilot
CallPilot uses the TCP/IP and
MLS protocols on the Nortel
Server (NNS) Subnet.
CallPilot uses the TCP/IP and
ACCESS protocols over the
ELAN subnet.
Voice segments are stored in a
folder. Access is controlled by
Application Builder logon.
Voice segments cannot exceed
ten minutes.
Supported on
CallPilot
no
yes
yes
yes