Nortel Callpilot; Meridian Mail To Callpilot Migration Utility Guide; Nn44200-502 01.02 Standard - Nortel Meridian Mail Utility Manual

CDN queue
For CallPilot, configure one Controlled Directory Number (CDN) on the
switch as follows:
•
•
CallPilot manages calls in the CDN queue, while the Meridian 1 switch
manages calls in an ACD queue.
Calls are routed to the CDN queue directly or by way of a phantom DN or a
dummy ACD queue, which is then forwarded to the CDN.
How CallPilot uses CDNs
Normally, a CDN operates in control mode. In control mode, the CallPilot
server controls call treatment and call routing. The switch simply provides
routing to CallPilot. The server specifies the type of default treatment to be
given to waiting calls. It processes the calls on a first-come, first-serve basis
and determines the DS0 channel to which the call is routed. DS0 channels
are configured as agents of an ACD queue.
A CDN can also operate in default mode, that is, CallPilot is offline or the
Application Module Link (AML) is down. In default mode, the switch takes
over call routing control. Incoming calls receive default treatment provided
by the default ACD DN associated with the CDN.
Use the Configuration Wizard to configure the CDNs on CallPilot. Refer
to the configuration and testing guide for your switch (see
documents" (page
Phantom DN
Instead of using telephone sets or dummy ACD queues to route calls,
CallPilot can use virtual telephone sets that exist only in software and have
no associated hardware. The directory number (DN) associated with one of
these virtual telephone sets is called a phantom DN.
Services that must use phantom DNs
Nortel recommends that you use a phantom DN for each service that callers
dial directly, such as the following:
•
•
•
•
•
Copyright © 2007, Nortel Networks
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a primary CDN for Voice Messaging
a secondary CDN for Multimedia Messaging (including fax capability)
18)).
any service created with Application Builder
Speech Activated Messaging
Custom Commands
Voice Item Maintenance
Fax Item Maintenance

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007
Comparing switch and server configuration 131
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