GE Centricity RA600 Service Manual page 235

Troubleshooting
Job Card No.
TSG 007
TSG 008
TSG 009
TSG 010
TSG 011
TSG 012
TSG 013
TSG 014
TSG 015
For any troubleshooting procedures in this chapter, always insure that all cable and PCI board
connections are properly seated. This basic check should always be performed prior to declaring a
part bad and in need of replacement.
Note:
If difficulties arise beyond the scope of site level repairs, please follow normal field escalation
procedures. If necessary, contact RA600 (RadWorks) Tech Support at the On Line Center on
800-321-7937 or International on 414-896-2733. Drill down to the RadWorks support line. The
direct line has an added advantage that it eliminates several menu choice steps!
Troubleshooting Job Card
Display Centricity RA600 Application Logs
Display IP/Netmask/Default Route Configuration Settings
Display Loaded Drivers
Display System Services
Display System Hardware & Software Configuration
Display OS Version
Display Application Software Version
Workstation Application Problem Solving
Connect Frame Grabber to Monitor that has no pass-
through
Page 235