GE Centricity RA600 Service Manual page 19

Introduction
If desired, anti-virus software can be installed on the workstation by customer designated system
administrators as an additional precaution. GE Medical Systems has verified that the system can
operate while anti-virus "live protection" software is running, but does not endorse any specific anti-
virus software vendor. However, the anti-virus software MUST NOT be configured to periodically
scan all drives, particularly partitions where the Centricity RA600 database and/or images are
stored. If database or archive storage partitions are scanned for viruses, system performance will be
severely degraded.
Section 8: Dell Service Strategies
8-1 Service Strategy for Dell Equipment
The local site FE (Field Engineer) will do the installation of all Centricity RA600 Workstation
components (including Dell CPU/Server). When the customer calls into GE CARES, the ROC
(Remote Online Center) will investigate the service call and determine if it's related to the Dell
equipment. If it is, the ROC will contact Dell and deploy the necessary Dell FE and replacement part
(PLEASE NOTE—GEMS GPO will NOT be supporting spare parts for the Dell CPU/Server). If
the ROC does not identify the root of the problem to be Dell-related, the local FE will be dispatched.
While on site, if the local FE identifies the problem to be Dell-related, he/she will call the ROC for
support. The ROC will then contact Dell for problem resolution. Dell will provide 3 years of "Same
Day, 4-Hour Response Service". This will include Parts & Global Service. There are a limited
number of remote locations that Dell will not guarantee the 4 hour response time.
If the Dell Service contract is no longer valid (after 3 years of purchase or if the FE violated the
contract), the local FE and ROC will follow the same process of Dell Support at a billable rate.
8-2 T3 Replacement for Dell CPU
If the Dell 1400 CPU requires replacement, the defective CPU must be returned to the Global Parts
Inventory. The FE is responsible for removing any physical upgrades (e.g. additional RAM modules,
hard drives, SCSI boards, Barco video boards, frame grabber board, etc.) from the defective CPU for
use on the replacement CPU.
8-3 Dell Equipment Warranty/Contract Transfer
The FE must transfer the Warranty/Contract to Dell Europe or Asia if he/she is installing a piece of
U.S-purchased Dell hardware in one of those areas. If this is not done, the Warranty/Contract will
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