Database Issues - Cisco 3.3 User Manual

Appendix A Troubleshooting

Database Issues

Condition
RDBMS Synchronization is not operating
properly.
Database Replication not operating properly.
The external user database is not available in the
Group Mapping section.
78-16592-01
Recovery Action
Make sure that the correct server is listed in the
Partners list.
• Make sure you have set the server correctly as
either Send or Receive.
On the sending server, make sure the
•
receiving server is in the Replication list.
On the receiving server, make sure the
•
sending server is selected in the Accept
Replication from list. Also, make sure that the
sending server is not in the replication partner
list.
Make sure that the replication schedule on the
•
sending Cisco Secure ACS is not conflicting
with the replication schedule on the receiving
Cisco Secure ACS.
If the receiving server has dual network cards,
•
on the sending server add a AAA server to the
AAA Servers table in the Network
Configuration section for every IP address of
the receiving server. If the sending server has
dual network cards, on the receiving server
add a AAA server to the AAA Servers table in
Network Configuration for every IP address
of the receiving server.
The external database has not been configured in
the External User Databases section, or the
username and password have been typed
incorrectly. Click the applicable external database
to configure. Make sure that the username and
password are correct.
User Guide for Cisco Secure ACS for Windows Server
Database Issues
A-7