Recovery Procedure - Tandberg Data Autoloader Tandberg LTO2 Installation And User Manual

Phenomenon
Cartridge Operation
Cartridge is entwined in the
transporter.
Transporter does not
load/unload the cartridge.
The cartridge could not be taken
out from the drive.
Connections
Host does not detect
Autoloader.
Backup software application of
the host does not detect
Autoloader.
Changed SCSI ID of the drive is
not recognized by the host
computer.
After connection to the
Autoloader, the response speed
slows down, or the system
stops.

Recovery Procedure

･Execute cleaning of the Roller.See"Section 5.1.2"
･If the phenomenon has a relapse,contact your nearest Customer Support
Center.
･Execute cleaning of the Roller.See"Section 5.1.2"
･If the phenomenon has a relapse,contact your nearest Customer Support
Center.
･Execute cleaning of the Roller.See"Section 5.1.2"
･If the phenomenon has a relapse,contact your nearest Customer Support
Center.
･Check whether the terminating connector is mounted to the Autoloader
and whether the cables are properly connected.
･Check whether the Autoloader is recognized by the operating system.
･When the backup software detects the drive but does not detect the
Autoloader, check whether the Autoloader module or the changer option
accompanies the backup software. Most software packages require an
Autoloader "robotic" and an additional module for communications.
･When the backup software detects the Autoloader but does not detect the
drive, check whether the correct backup software driver has been
installed.
･Check whether different ID numbers have been assigned to the SCSI
devices on the same bus.
･Restart the host.
･Check that there are no conflicts of the SCSI ID among all the devices
connected to the host.
･There is no need to put the SCSI ID in a specific order on the backup
software.
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