Cannot Access The System Control Center; Testing Connectivity To The Satellite; Figure 50: Satellite Loopback Connectivity Test - Hughes HughesNet HN9000 Installation Manual

Chapter 10

Cannot Access the System Control Center

Follow these steps if you cannot access the System Control Center after installation of the satellite modem.
1. If the modem is using a private IP address, confirm that DHCP is enabled on the customer's computer.
This procedure is explained in Configuring a computer to use DHCP on page 87.
2. Open a web browser on a computer connected to the satellite modem.
3. In the browser address bar, type www.systemcontrolcenter.com or 192.168.0.1 and press Enter.
Note: To use 192.168.0.1, the satellite modem must be configured for a private IP address, and DHCP must
be enabled on the computer.
If the System Control Center does not appear, continue with the remaining steps.
4. Make sure that the satellite modem is powered up. The Power and LAN LEDs should be continuously lit—except
that the LAN LED may blink if there is LAN activity.
5. Make sure the DC power cord adapter is securely attached to the satellite modem.
6. If the LEDs are off, make sure the Ethernet cable is securely attached to the satellite modem and the customer's
computer.
7. If you complete the installation and you still cannot access the System Control Center, contact Installer Support.

Testing connectivity to the satellite

If you have problems connecting to the Internet, you can use the Connectivity Test page to test connectivity between
the modem and the satellite. This connectivity test sends test messages on a loop from the modem to the satellite and
back to the modem, as shown in Figure 50: Satellite loopback connectivity test on page 78. If the test succeeds, it verifies
that the modem can connect to the satellite.
1. To conduct this test from any System Control Center page, click Connectivity Test in the left panel.
The initial Terminal Connectivity Test page appears.
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Figure 50: Satellite loopback connectivity test