Registration Error Messages; Table 5: Reasons For Registration Errors And Corrective Actions - Hughes HughesNet HN9000 Installation Manual

Chapter 5

Registration error messages

Modem registration refers to registration with the satellite network. Even after registration, the modem cannot connect
to the Internet until it is activated.
Reasons for possible registration error messages are listed in Table 5: Reasons for registration errors and corrective
actions on page 36. This table includes only the most common registration error messages; it does not include all possible
registration error messages.
Note: If you see Registration Failed... with no additional error information, the modem will try to register again
after a short time.

Table 5: Reasons for registration errors and corrective actions

Error message
Antenna Pointing
Validation Failure
Registration Not
Authorized
Relocation Not
Authorized
SAM ESN Blacklisted
by Operator
ST ESN Already In Use
ST Replacement Not
Authorized
Undefined Site ID
Group Barred
Individually Barred
Registration Services
Disabled
Rx Air Interface Down
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Reason
Last Fail Reasons (reason for the last registration failure)
Antenna is not properly pointed.
Operator has explicitly disabled registration
capability for this satellite modem.
Attempting to register previously registered
ST Site Name or ST Site ID using latitude and
longitude values outside of assigned
microcell.
The satellite modem's security access module
is barred for a reason such as nonpayment for
service.
Attempting to register a previously registered
ST Site Name or ST Site ID at a different
location.
Attempting to register different equipment
using a previously registered ST Site Name
or ST Site ID.
The ST Site Name or ST Site ID sent by the
satellite modem is not known at the NOCC.
Management reasons for registration failure
The satellite modem is included in a group of
modems that are barred from service.
The satellite modem is barred from service.
Registration services are not available because
internal maintenance is underway.
Satellite receive link is down.
Corrective action
Repoint the antenna and ensure that Azimuth
and Elevation validations pass as indicated in
the DAPT during pointing.
Do not click Pointing Done on the Terminal
Pointing Info screen. Pointing must be
completed using the DAPT.
Call Installer Support with site name to
resolve the issue.
Call Installer Support with site name to
resolve the issue.
Call Installer Support with the satellite
modem's ESN and ST Name to resolve the
issue.
Call Installer Support with the satellite
modem's ESN to resolve the issue.
Call Installer Support with site name to
resolve the issue.
Check to make sure the Terminal Site Name
is the correct name and was entered correctly.
Call Installer Support with site name to
resolve the issue.
Call Installer Support with site name to
resolve the issue.
No action is required. Registration service will
be enabled when maintenance is complete.
Verify the installation, for example, check
cable connections and connectivity to the