Troubleshooting Installation Problems; Table 7: Guidelines For Installation Troubleshooting - Hughes HughesNet HN9000 Installation Manual

Troubleshooting installation problems

If you see an error message or other indication of a problem during commissioning or other phases of modem installation,
try the solutions given in Table 7: Guidelines for installation troubleshooting on page 39. These are the most common
installation problems and solutions.

Table 7: Guidelines for installation troubleshooting

Symptom
Low signal strength
Receive signal strength is
0 or 1.
System Status button on
System Control Center
screen is RED.
State code is
32 (Barred),
33 (Suspended),
34 (Maintenance) or
35 (Out of Service).
Or a message indicates
Security Keys Not Valid.
Or Registration Last Fail
Reason is NOCC-related.
For additional troubleshooting information, see Troubleshooting on page 77. If you have tried the appropriate
troubleshooting actions but still cannot install and commission the modem, call Installer Support.
HN9000 Satellite Modem Installation Guide
1037576-0001 Rev. A
Possible cause
Antenna may not be pointed
accurately.
A cable may be improperly
terminated.
LHCP or RHCP polarization
setting may be incorrect.
Transmit and receive cables may
be swapped (connected to the
wrong connectors).
Faulty receive cable.
Bad weather.
NOCC restriction or NOCC
problem.
Corrective action and comments
Re-point the antenna.
Check cable connections and re-terminate if necessary.
Make sure ODU polarization is set to LHCP or RHCP
as indicated on the Terminal Pointing Info screen
(Setting for ODU Polarization).
Check the cables and reconnect them if necessary.
Inspect the cable and re-terminate it if necessary.
Heavy rain or snow can interfere with the satellite signal.
The site can be affected by weather that is overhead or
by weather that is close but far enough away that it is
not yet visible.
Wait to see if the problem goes away.
Chapter 5
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