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If your printer fails during these steps, call your ENCAD distributor/dealer
or call ENCAD Technical Support. Otherwise, continue with these steps:
4.
Send a demo print directly to the printer.
5.
If step 1 fails, repeat using another computer.
If any of these steps fail, your printer may not be correctly connected to
your computer and/or network. Contact your network administrator for
assistance. Otherwise, continue with the steps that follow.
6.
Print directly to the printer from several different software applications.
7.
If you are networked, login and try printing from several software
applications.
8.
If steps 6 or 7 fail, repeat them using another computer or remove from
the network and test.
Note: If one application fails, but others print successfully, there may be
a problem with that specific software package. Call the appropriate
software company's technical support for assistance. If all the
applications fail, determine what they have in common; for example, a
RIP or Windows driver. Then call technical support of the appropriate
vendor.
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