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Knob Part no. of Compatible blades color cutter pen Diameter Part no. Material Blue PHP32-CB09 0.9 mm CB09UA Supersteel blade PHP32-CB15 1.5 mm CB15U Supersteel blade CB15U-K30 Supersteel blade...
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1. Run a prime to assure that all jets fire. (See "Priming the Ink Deliv- ery Lines" in Chapter 2.) 2. Perform a color calibration. (See Appendix A.) If your printer fails during any of the above steps, call your ENCAD distributor/dealer or call ENCAD Technical Support. Otherwise, continue with the steps that follow.
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Printer will not turn on Printer intermittently reboots Control panel display does not come on MEMORY FULL message Blank display on powerup Printer is noisy during operation Y position alarm...
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Printing doesn’t start immediately when a file is sent Beeper sounds and the Prompt light blinks...
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Prompt light on solid File will not print Slow printing under Windows Media not grabbed when loading Media skews or feeds at an angle...
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Media suddenly advanced Media loaded, but LOAD MEDIA message appears Cross cutter doesn’t work or tears the paper Carriage jams Carriage axis failure...
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Ink siphon is lost after the cartridge is connected and the clamp released Leak here Leak here Air Vent clogged? Leak here? Cannot draw ink during initial siphon...
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Initial siphon cannot be established Ink cartridges do not fire properly Cartridges leaking Various nozzles are clogged or stop firing...
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Ink spills on the flex cable No print appears White lines or large gaps on print or portions of characters missing Overall print quality is poor...
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Image is smaller than intended Cartridge spits small amounts of ink on paper Streak marks Line drawings exhibit bleeding Ink smears after removing the print Smudged or dark characters...
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Improperly formed or misaligned characters Ink stains on media Colors are not correct or sections of print missing Magenta seems more pink than magenta...
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Print contains only partial image Jagged vertical lines Splotchy area fill Excessive banding in area fills...
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Portions of lines are missing Poor vertical or horizontal line quality Unit does not cut Selected cutting conditions cannot be retained or changed...
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Cutter cuts through media Cut corners are rounded Cut corners are too pointed Curved lines are not smoothly cut Cut is ragged or not precise Cut results are not of the specified length Start and end points of a figure do not match Vectors are cut as dotted lines (the blades skips) or are cut as dashed lines (the blade skips lightly) Cut line deviates only at the start of cutting...
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Cut path is not correct Certain areas of the programmed image are not cut Media is pulled off at the corners or when cutting small charac- ters Media is cut, but cut pieces cannot be easily separated from the scraps Cutter unit makes abnormal noise while cutting...
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Clean base of plunger Data Transfer Printer doesn’t generate a print Printing raster data causes an error message or file does not print Data consisting of both vector and raster data not printed properly Cannot print to LPT1...
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Parallel printing doesn’t work Serial printing does not work Problems connecting to a Macintosh workstation 1. Use the Macintosh chooser level drivers provided by our third-party developers. These drivers generally provide their own cable or parallel cards. One of these drivers is PowerPlot by GDT Softworks (refer to the Software Support Matrix).
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Problems printing over a network No output when printing from Unix 1. Check the printer hardware. • Check that the printer is plugged in and turned on. • Check that the cable is connected to the port on the printer and the port on the workstation or server.
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• If you get a “not available” message, check the following: • How is NIS or NIS+ set up at the site? • Do you need to take additional steps to allow the print servers and print clients to communicate with each other? •...
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Isolating a problem to your software Difficulty generating prints ranging from A to E size • Microsoft Word: 22 x 22” • Lotus 123: 17 x 22” • CorelDRAW: 30 x 30” (TIFF files are limited to 11 x 17”) (Corel 5 or earlier) •...
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Difficulty generating prints ranging from A to E size • HP-GL Applications: 50” maximum Image is truncated when rotating it 90 or 270 in roll feed Finished print is smaller or larger than expected Long print (>50”) is truncating at or less than 48” Print is not to scale Colors at entity intersections are running together...
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Gaps or overlaps appear in long prints Print contains only partial image Dotted or grainy vector lines instead of solid How do I send PostScript files?
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Problem Report ATTENTION: TECHNICAL SUPPORT AND SERVICE DEPARTMENT 6059 Cornerstone Court West San Diego, CA 92121-3734 Technical Support FAX: 619-546-0659...
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