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NTRODUCTION
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Encad 1000i
Printer Reference Guide
Copyright © Eastman Kodak Company, 2004
KODAK and ENCAD are trademarks of Eastman Kodak Company.
Other trademarks are the property of their respective owners.
Except as provided below, no part of this manual may be copied or distributed,
transmitted, transcribed, stored in a retrieval system, or translated in any human
or computing language, in any form or by any means, electronic, mechanical,
magnetic or otherwise, or disclosed to a third party without the express written
permission of Encad, Inc., 6059 Cornerstone Court West, San Diego, CA 92121,
U.S.A.
Certain manuals are distributed by Eastman Kodak Company in an electronic
format on CD-ROM or over the internet. The registered user of a Encad product
whose manuals are distributed in this fashion may print one copy for their
personal use only.
Revision History
Rev. A December 2003
Rev. B April 2004
Rev. C June 2004
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EFERENCE
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Table of Contents
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Summary of Contents for ENCAD Encad NovaJet 1000i

  • Page 1 Encad, Inc., 6059 Cornerstone Court West, San Diego, CA 92121, U.S.A. Certain manuals are distributed by Eastman Kodak Company in an electronic format on CD-ROM or over the internet. The registered user of a Encad product whose manuals are distributed in this fashion may print one copy for their personal use only.
  • Page 2: Warranty

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Warranty Warranty Encad, Inc. warrants its printers (“P ”) to be free from defects in workmanship and materials for a period of one RODUCT year from the date of purchase. In order to submit a Warranty claim, please contact Encad at (858) 452-4350 or interna- tionally, contact your dealer/distributor.
  • Page 3: Fcc Statement (Usa)

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting FCC Statement (U.S.A.) FCC Statement (U.S.A.) The United States Federal Communications Commission has specified that the following notice be brought to the attention of users of Encad printers. FEDERAL COMMUNICATIONS COMMISSION RADIO AND TELEVISION INTERFERENCE FOR CLASS A DEVICE Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 4: Industry Canada

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting VDE statement Hiermit wird bescheinigt, daß der Drucker in Übereinstimmung mit den Bestimmungen der BMPT-AmstbIVfg 234/1991 funkentstört ist. Der vorschriftsmäßige Betrieb mancher Geräte (z.B. Meßsender) kann allerdings gewissen Einschränkungen unterliegen. Beachten Sie deshalb die Hinweise in der Bedienungsanleitung. Dem Zentralamt für Zulassungen im Fernmeldewesen würde den Inverkehrbringen dieses Gerätes angezeigt und die Berechtigung zur Überprüfung der Serie auf die Einhaltung der Bestimmungen eingeräumt.
  • Page 5: Material Safety Data Sheet

    Safety Material safety data sheet To obtain information on the proper use, handling, and disposal of any Kodak ink, consult the material safety data sheet included in the ink kit or obtain a copy from Encad at: 6059 Cornerstone Court West...
  • Page 6: Conventions And References

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Conventions and References Conventions and References Manual conventions Indicates a procedure for you to follow in order to perform a specific function. Read the accompan ying explanatory text before following the step-by-step procedure. Indicates a warning.
  • Page 7 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction This Reference Guide describes the ENCAD 1000i printer and its menu functions. In this chapter you will find an over- view of the printer and steps for calibrating the printer after it is installed. Refer to the Quick Start Guide for setup instructions and the Maintenance Guide for maintenance information.
  • Page 8: Obtaining Quality Results

    Extensive testing under a variety of extreme environ- mental and production conditions ensures the ink performs consistently. When Encad inks are used with KODAK Wide-Format Inkjet Media, you receive industry-leading performance guarantees that ensure customer satisfaction.
  • Page 9: Caring For Your Ink And Cartridges

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Caring for your ink and cartridges • Handle cartridges only on the plastic areas. Touching the copper electrical interconnect or the inkjets can damage the cartridge. • Use only dye or pigment ink intended for this printer. Do not mix inks. •...
  • Page 10: Caring For Your Media

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Caring for your media Store media in its original packaging in a cool, dry area until you are ready to use it. The environment should be stable; i.e., no extremes of heat and cold, and non-condensing humidity.
  • Page 11: Loading Media

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Loading media The procedure for loading media is shown in the Quick Start Guide. If you are using paper rolls with a core diameter of 3", it will be necessary to install a core adapter on the roller before installing the roll of media as shown below.
  • Page 12: Using The Second Feed Roll

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Using the second feed roll The takeup roll can also be used as a feed roll. If you use the takeup roll as a feed roll, you cannot use the takeup system.
  • Page 13: Using The Takeup Roll

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Using the takeup roll The takeup roll allows unattended printing by automatically winding printed media onto a core. In this mode, the automatic cutter is disabled. When using this option, be sure that the media sensor on the printer's right leg is not blocked.
  • Page 14 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction To install the cutter Press Utility Menu/Access Cartridge to move the carriage out from the service station. The cutter fits into the left side of the carriage. To remove a used cutter, push the cutter lever down and pull it out.
  • Page 15: Daily Operation

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Daily operation Task Description Daily operation Print the prime pattern. If it doesn’t look good, run the Clean function (Utility Menu/Prime Menu/Clean). Repeat the prime. Manually bypass any clogged jets. Run a color test.
  • Page 16: Printing The Color Test

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Procedures for all the tests and calibrations are in the following sections. Printing the color test Printing the color test verifies that pressure is set properly. You will print one color test pattern for each car- tridge.
  • Page 17: Printing The Prime Pattern

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Printing the prime pattern The printer includes a feature called Open Jet Detection and Compensation. This feature helps maintain optimal print quality and gives you the confidence to print long, unattended jobs. During multi-pass printing, the printer will automatically compensate for jets found to be electrically damaged.
  • Page 18 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Encad 1000i Reference Guide Introduction 1-12...
  • Page 19: Clogged Jets

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Clogged jets Clogged jets cannot be automatically detected and therefore must be cleared manually. If a jet is clogged, it will appear in the prime pattern as a gap in the sloping line for each cartridge. If you are unable to clear the jets you should compensate for them manually.
  • Page 20 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Manual Jet Compensation List C1: None M1: 10,21,30,128 Y : None M : 1,3,10 C : None K : 10,21,30,128 To add a jet to the compensation list, select Utility Menu/Calibration Menu/Open Jet Menu/Edit List Menu and press the button that designates the cartridge where the jet resides.
  • Page 21: Aligning The Ink Cartridges

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Aligning the ink cartridges Three tests are provided to help you align the cartridges: Color Deadband Compensation, Vertical Color Calibra- tion and Horizontal Color Calibration. Color Deadband Compensation provides a method for adjusting dot placement. In bidirectional printing mode, the velocity of the carriage causes dots to miss the target area on the media.
  • Page 22 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction To perform color deadband compensation With paper loaded, press Utility Menu/Calibration Menu/Color Db Menu/Color Db Test. The test pattern prints as shown below. For each color, examine the vertical lines and select the straightest lines. Note the compensation num- ber at the bottom of the lines you selected.
  • Page 23 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction To perform vertical color calibration With paper loaded, press Utility Menu/Color Calib Menu/Vert Calib Test. The test patterns print as shown below. Yellow Cyan Magenta Black Color Black Vertical head-to-head test pattern Examine the registration + in the Current Heads test pattern.
  • Page 24 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction To perform horizontal color calibration With paper loaded, press Utility Menu/Color Calib Menu/Horiz. Calib Test. The test patterns print as shown below. Yellow Cyan Magenta Black Horizontal head-to-head test pattern Examine the registration + in the Current Heads Test Pattern.
  • Page 25: Paper Calibration

    Note: It is important to perform the paper calibration whenever starting a new type of media. The paper calibration can vary depending on the type of media being used. Heavier media, such as Kodak Scrim Vinyl and Kodak Matte Canvas, will have higher paper feed calibration values. To print the Paper Calib test pattern 4725...
  • Page 26 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Set the paper calibration value. Main Menu/Utility Menu/Calibration Menu/Paper Calib Menu/Paper Calib Value The paper calibration value can be adjusted in increments of one. Using the NEXT and PREV keys. Adjust the paper calibration value until it matches the value on the target.
  • Page 27: Cartridge Recognition

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Cartridge recognition The printer is designed to use only cartridges specific to your printer model. To eliminate potential damage to the printer, a Cartridge Recognition feature checks to ensure that the proper cartridges are installed, and that they are installed correctly.
  • Page 28 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Introduction Lowering the air plenum Sometimes during printing or servicing, you may want to lower the air plenum. To lower the air plenum Pull out the retaining pin on the lower left and right sides. Gently lower the air plenum.
  • Page 29: Printer Options

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options You can define printer options through your application software or by choosing settings from the printer's control panel. The following printer options are described in this chapter: •...
  • Page 30 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options The media counter can be reset to 0 to avoid confusion if it is not being used. The media counter will not decre- ment below 0. The current value of the media counter is maintained across power cycles but is not stored as a user parameter.
  • Page 31 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options End of media End of media settings tell the printer how to proceed when the end of a media roll is reached. When End of plot is set to Feeder Stop, the printer will look for an abnormally long absence of the loop of media that occurs between the feeder roll and the platen.
  • Page 32: Choosing Print Mode Options

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Choosing print mode options Print mode options let you choose from three predefined print modes, or create user settings in which you can make custom settings for the following: •...
  • Page 33 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Each quality mode includes presets for the following options: Color mode; DPI; Carriage speed; Pass correction; Print passes and Print direction. When you select User mode, you can set each of the print mode options individually. Quality modes are summarized in the table which follows.
  • Page 34 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Dots per inch For best results, be sure the printer dpi setting matches the image resolution in the file you are printing. The dpi setting refers to the resolution at which your image is created, not the resolution at which it is printed. The resolution at which you save your image file affects the size of the printed image as shown in the following table.
  • Page 35 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Print passes The number of passes indicates how many times the cartridges must fire to lay down the ink for a complete scan line. You may select multiple passes, so that on a single pass, the jets fire only a fraction of the dots. If you're printing an image with heavy fill or shading, setting the quality mode to an option that lays down less ink can help prevent running and bleeding.
  • Page 36 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options To set pass correction to auto Press Setup Menu/Print Mode Menu/Pass Correction. Choose Auto. Press OK. Carriage speed Carriage speed lets you determine the number of dots per second that are laid down as the carriage moves over the media.
  • Page 37: Choosing Paper Options

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Choosing paper options Paper options let you define the following: • Supply Type • Media Standard • Margins • Auto-Load Delay • Save Media • Auto Cut Supply type This setting allows you to select your supply options.
  • Page 38 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options To choose the media standard Press Setup Menu/Paper Option Menu/Media Standard. Choose the size of media you are loading. Press OK. The tables which follow provide details on the media sizes and maximum printing areas for rollfeed and sheet media. Media Sizes and Maximum Printing Areas for Rollfeed Media Paper Size Normal Print Area...
  • Page 39 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Media Sizes and Maximum Printing Areas for Rollfeed Media (continued) U.S. ARCHITECTURAL (US_ARCH) 12.0" 18.0" 10.8" 16.8" 11.6" 17.6" 18.0" 24.0" 16.8" 22.8" 17.6" 23.6" 24.0" 36.0"...
  • Page 40 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Media Sizes and Maximum Printing Areas for Sheet Media Paper Size Normal Print Area Expanded Print Area U.S. OFFSET (GRAPHICS_ARTS) 19.0" 25.0" 17.8" 22.4" 18.6" 22.8" 20.0"...
  • Page 41 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Media Sizes and Maximum Printing Areas for Sheet Media (continued) Paper Size Normal Print Area Expanded Print Area ISO-A (MET_NORM_A) 420 mm 355 mm 365 mm 594 mm 529 mm 539 mm...
  • Page 42 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Expanded: 0.197" (5 mm) margin on each of three sides. 1.57" (40 mm) margin on the fourth side for mono prints and 1.96" (50 mm) margin on the fourth side for color prints. Rollfeed maximum printing area Normal: 0.59"...
  • Page 43 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options To set margins Press Setup Menu/Paper Option Menu/Margins. Choose Normal, Expanded or Edge Band. Press OK. Auto-Load Delay Auto-Load Delay lets you set the time between when the printer senses the media and starts to load the media. This lets you manually reposition the media if necessary.
  • Page 44 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Auto-Cut When the Auto-Cut option is set to On, the printer automatically cuts the media when the image is complete. To be sure the image is dry before cutting, turn on the dryer and/or specify an auto-cut delay time. See “Auto-Cut Delay”...
  • Page 45 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Delay Status Delay Status displays the time remaining before Auto-Cut in minutes and seconds. You can cancel the remaining delay time, if desired. A countdown timer displays time left before Auto-Cut. Choosing Reset Counter forces the count to zero and causes the printer to cut the media immediately.
  • Page 46 Fans Only Fine (4 Bi 10) Kodak Coated Matte Print Paper / 90g (4 mil) Fans Only Fine (4 Bi 10) Kodak Self-Adhesive Coated Matte Print Paper / 100g (7 mil) Fans Only Production (3 Bi 10) Film Indoor: Kodak Premium Backlit Film (7 mil)
  • Page 47 Fine (4 Bi 10) Coated Kodak Coated Matte Print Paper / 140g (6 mil) Fans Only Enhanced (6 Bi 10) Kodak Self-Adhesive Coated Matte Print Paper / 100g (7 mil) Fans Only Fine (4 Bi 10) Film Indoor/Outdoor: Kodak Reverse Print Backlit Film (6 mil)
  • Page 48: Defining User Setup

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options End of plot dry At the completion of a print job, End of Plot (EOP) Dry ON with Rewind enables the printer to automatically advance the media at the printing speed 12 inches to allow the image to fully pass the heater. The media is then fed back into the printer at 25% of the normal reserve speed to avoid cockling on the retract move.
  • Page 49 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options To save user setup Choose all the print options to save. Press Setup Menu/User Setup Menu/Save User. Scroll to the number for the user settings. Press OK. To use a previously saved user setting Press Setup Menu/User Setup Menu/Select User.
  • Page 50 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Print settings Pressing the Setup Menu/User Setup Menu/Print Settings buttons causes the printer to print a listing of its current settings and configuration. Be sure to have media loaded before you start. Return to default settings Pressing the Setup Menu/User Setup Menu/Init Settings buttons returns all printer options to the factory defaults.
  • Page 51: Choosing Ink Options

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Choosing ink options Ink options let you define the following: • Auto-Wipe • Spit Interval • Edge Banding Reduction Auto-Wipe When set to On, the cartridge jet plates are periodically wiped during printing. This eliminates dripping during heavy continuous usage.
  • Page 52: Network Settings

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options Network settings Your printer can be shared on a network. Network setup can be accomplished at your computer, but the IP address, IP subnet mask, gateway, and DHCP client can also be set at the printer's control panel. Note: do not change the default gateway.
  • Page 53 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Printer options Printer options User Settings Default Other Options Auto Cut Off`, Delay, Delay Status Auto Cut Delay 0 to 55 seconds in 5 second intervals 1 to 60 minutes in 1 minute intervals. Carriage Speed 1-10 Color Mode...
  • Page 54: Main Menu At A Glance

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree This section contains an overview of the printer's menu tree. Text items in italics indicate that selecting the option gives access to a menu with further options. Items in bold are the default option. Main Menu at a Glance Main Menu Load Media...
  • Page 55: Main Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Main Menu Load Media moves media into the platen and reads the width of the loaded media. cuts media. Pause stops printing and allows the operator to cancel print jobs, reinitialize the printer, or examine the print job.
  • Page 56: Feed Media Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Feed Media Menu Forward advances media toward the front of the printer. Media Counter provides access to additional options where the length of a roll of media (0 to 500') can be entered and the media counter reset.
  • Page 57: Setup Menu At A Glance (Bold Indicates The Default)

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Setup Menu at a Glance (Bold indicates the default) Setup Print Mode Menu Color Mode Color, mono Quality Mode High Speed, Productivity, Fine, Enhanced, Ultrafine Dots per Inch 300, 600, 1200 Print Passes 2, 3, 4, 6, 8...
  • Page 58 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree User Setup Menu Select User 1-8, 1 Save User 1-8, 1 Units Select English, Metric Language English, German, French, Italian, Spanish, Portuguese,Japanese, Traditional and Simplified Chinese, Korean Init Settings Print Settings LCD Contrast...
  • Page 59 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Service Menu at a Glance (Bold indicates the default) Service menu Calibration menu Diagnostics menu Color Test menu About Ink Status menu Test Print Exit Encad 1000i Reference Guide Menu Tree 3-6...
  • Page 60: Setup Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Setup Menu Print Mode Menu provides access to options for color, quality, dots per inch, and EOP dry. Paper Option Menu provides access to options for loading paper. Dryer Menu provides access to a further menu in which you can select the dryer setting and preferences for drying the end of a plot.
  • Page 61: Print Mode Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Print Mode Menu provides access to a further menu to select color (default), monochrome, or grayscale Color Mode printing. Quality Mode provides access to a further menu to select the print mode. Dots per Inch provides access to a selection screen for print resolution.
  • Page 62 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Paper Option Menu Supply Type provides access to a selection screen for supply type. Media Standard provides access to a selection screen for media standard. Margins provides access to a selection screen for margins.
  • Page 63: Dryer Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Dryer Menu Dryer Setting provides access to a selection screen for 12 different dryer/fan settings. End of Plot provides access to a selection screen in which you can define how the end of a plot is dried. At the completion of a print job, End of Plot (EOP) Dry ON with Rewind enables the printer to automatically advance the media at the printing speed 12 inches to allow the image to fully pass the heater.
  • Page 64: User Setup Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree User Setup Menu provides access to a further menu to select a previously saved user configuration. Default = Select User User 1. Save User provides access to a further menu to save the current printer configuration to the selected user number.
  • Page 65 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Ink Option Menu provides access to a further menu to turn the Auto-wipe function Off or On (default). When On, Auto-Wipe the cartridges are wiped during printing. Spit Interval provides access to a selection screen for spit interval.
  • Page 66: Network Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Network Menu IP Config Lets you set the IP address for the printer. Restore Defaults Restores the printer's default IP address. Network Info Displays the IP address, IP subnet mask, IP gateway, TCP Port, Mac address, DHCP Client (enabled/disabled), Ethernet Exit returns to the Setup menu.
  • Page 67: Utility Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Utility Menu Prime Menu provides access to further menus in which you can prime one or all of the cartridges. Access Cartridge moves the ink carriage out of the service station for installing and replacing cartridges and the media cutter.
  • Page 68: Prime Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Prime Menu Prime All primes all six cartridges. Prime Single provides access to a further menu for choosing an individual cartridge to prime. Serv Station Menu provides access to further menus for filling tubes and cleaning cartridges.
  • Page 69 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Service Station Menu Vacuum Prime use this option to help clear clogs or air from the ink lines. Provides access to a further menu for selecting individual cartridges to prime. Pump On use this function to draw ink from the reservoir through the line fill cartridge when filling lines during installation or when flushing ink from the system to change ink types.
  • Page 70: Calibration Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Calibration Menu Paper Calib Menu provides access to a further menu to select Line Length Test or Paper Calib Test. Both tests are used for paper calibration. Color Db Menu provides access to a further set of menus in which you can print the color deadband test pattern and set deadband velocity compensation for each cartridge.
  • Page 71 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Paper Calib Menu provides access to a further menu in which you can set this function On (default) or Off. Use Paper Calib Line Length Test prints the line length test pattern.
  • Page 72: Color Calib Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Color Calib Menu Vertical provides access to a menu in which you can enter the number which corresponds to the best vertical alignment in the test pattern for the C1, M1, C, M, and Y cartridges. Horizontal provides access to a menu in which you can enter the number which corresponds to the best horizontal alignment in the test pattern for C1, M1, C, M, and Y cartridges.
  • Page 73: Service Menu

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Menu Tree Service Menu Calibration Menu provides access to other calibration options. Diagnostics Menu provides access to a further set of menus for performing diagnostics (tech support only). About provides information about the printer's firmware version, BROM, RAM, and printer size.
  • Page 74: Technical Information

    A ITE Products. +/- 0.2% or +/-0.015 inches, whichever is greater. Electromagnetic Compatibiliy Made in the U.S.A. Measured on Kodak Premium White Film/ Compliant with the requirements 5mil at 50% RH with printer paper axis for Class A ITE products: FCC calibrated.
  • Page 75 Kodak Premium Photographic Glossy Paper / 180g (8 mil) Kodak Coated Matte Print Paper / 140g (6 mil) Kodak Premium Photographic Satin Paper / 180g (8 mil) Kodak Self-Adhesive Coated Matte Print Paper / 100g (7 mil) Kodak Premium Photographic Matte Paper / 180g (8 mil) Film...
  • Page 76: Error Messages

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Error Messages Error Messages These display messages are helpful in determining the status of the printer and possible corrective action when operation does not appear to be normal. Alarms You can view the currently active alarms by choosing ALARMS on the main menu. A blinking asterisk on the main menu indicates the presence of an alarm condition.
  • Page 77 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Error Messages Error Messages Error Message Corrective Action Invalid Ink Type! Be sure all the cartridges are the same ENCAD ink type. Your printer will not work if you have a mixture of different ENCAD ink types. If you are using a new type of ink that has been introduced since you purchased your printer, you may need to upgrade the printer's firmware to accommodate the new ink type.
  • Page 78: Ink System

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Error Messages Error Messages Ink system The printer monitors the amount of ink in the disposal bottle and displays a warning when the waste bottle needs to be emptied. When the waste bottle is full or removed from the printer, service station functions will not be permitted.
  • Page 79: Main Board

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Error Messages Error Messages Main board Main board erros will be displayed as "MBID Error - Code X". "X" will be a specific error code number. For all main board errors, note the error code number and contact technical support for further assistance. Memory If the "Insufficient raster memory"...
  • Page 80: Troubleshooting Quick List

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting This appendix contains valuable information to help you solve the most common printer problems. The problems addressed are divided into these types: · Printer health · Print quality ·...
  • Page 81: Printer Health

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting 4. Using the DOS Copy command, send a sample print directly to the printer through the Ethernet port. For example, on Windows 98, type: copy /b <filename>.rtl lpt1. On Windows NT type: print /d:lpt1 <filename>. 5.
  • Page 82 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting Display does not come on Check that the power cord is plugged in and the printer switch is turned on. Press any control panel button. The display should come on. File will not print Check your electrical connections.
  • Page 83 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting If the cutter is worn, replace it. You should replace the cutter after every 200 plots (more or less, depending on the type of media used). Carriage jams Check for media jams or blockage.
  • Page 84 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting Remove the cutter from the left side of the carriage and check it for visible damage. Make sure cutter version 3 (or newer) is installed (see the figure below). Check the shaft for visible damage (carriage moves back and forth on it during operation).
  • Page 85 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting Ink cartridges do not fire properly Be sure that cartridges and the service station are cleaned periodically to maintain good print quality. (See the Maintenance Guide.) Cartridges may wear out after extended use. Try replacing the cartridge. Store cartridges in a sealed container at room temperature when not in use for extended periods of time.
  • Page 86 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting Nozzle may have failed. Replace cartridge. Check to see whether spray from printing has contaminated the flex contact. Remove the cartridge and wipe the carriage flex and cartridge flex with a cotton swab moistened with water. Run the jet status plot as described in the Quick Start Guide.
  • Page 87 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting What if I need a firmware upgrade? You can download firmware upgrades from ENCAD’s Internet web page www.encad.com. Firmware Download Procedure (Upgrade/Printer Refresh) If your printer is set up using a printer server, you can use the ENCAD File Print Utility (EFPU) to download the new firmware to your printer.
  • Page 88 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting White lines or large gaps on print or portions of characters missing Clean Function, prime, clean, calibrate, or replace cartridges. Check if the ink bottle is empty. Replace or refill if necessary. Make sure the media feeds freely.
  • Page 89 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting If your application software permits, use gamma correction to lighten the color. Too much air may have been drawn into the cartridge during extended operation. Colors print as monochrome Be sure the Color/Mono mode is set correctly.
  • Page 90 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting Ghosting The temperature of the print cartridge affects the size of the dots it prints. When the cartridge is warmer it produces slightly larger dots than when it is cool. Several things affect the temperature of the cartridge including the ambient temperature, the number of dots that have recently been printed and the cartridge heater circuit.
  • Page 91 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting Print contains only partial image Check the settings of the Margins option. When Margins are set to Normal (the default), the print area is smaller than when Margins are set to Expanded. Try setting the Margins option to Expanded to make the print area larger.
  • Page 92: Data Transfer

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting Portions of lines are missing Prime, clean, calibrate, or replace cartridges. Clean carriage flex cable and cartridge electrical contacts; repeat prime. Do not use alcohol, acetone, or other cleansers.
  • Page 93 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting No output when printing from Unix If you encounter “no output” problems when printing from Unix, try the following: 1. Check the printer hardware. · Check that the printer is plugged in and turned on. ·...
  • Page 94: Application Software

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting 3. Check the LP print service. · On both the print server and print client, make sure the LP print service is running. · On both the print server and client, make sure the printer is accepting requests. ·...
  • Page 95: Calling For Help

    Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting Calling for Help If you have tried the suggestions in this manual and still need assistance, call the reseller where you purchased your printer. Before you call technical support for help, be sure that you have all of the following information available: Printer Information model firmware...
  • Page 96 Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Troubleshooting Troubleshooting ENCAD Support Numbers and Websites ENCAD Inc. 6059 Cornerstone Ct., West San Diego, CA 92121-3734 Main Number (858) 452-0882 Customer Support 877-ENCADTS Customer Support FAX (858) 546-0659 Home Page www.encad.com/ Warranty Cartridge Exchange 877-ENCADTS...

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