Mercedes-Benz EQC Owner's Manual page 424

Differences between the Mercedes-Benz emergency call system and 112 emergency call system (EU eCall)
Mercedes-Benz emergency call system
The Mercedes-Benz emergency call system is permanently logged in to
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the mobile phone network.
Automatic and manual Mercedes-Benz emergency calls are transmit‐
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ted to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz
emergency call system cannot be reached (e.g. due to a lack of net‐
work coverage), the 112 emergency call is carried out automatically.
%
The 112 emergency call system (EU eCall) in
your vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
depends on circumstances beyond the influ‐
ence of Daimler AG. This includes mobile
network coverage and the technical infra‐
structure of the public reception centres in
the respective countries.
% Please observe that in the event of a repair
genuine Mercedes-Benz batteries must be
used which have been certified pursuant to
the delegated regulation EU 2017/79
112 emergency call system (EU eCall)
If you decide on the 112 emergency call system (EU eCall), then the
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system only logs in to the mobile phone network after the triggering of
a manual or automatic emergency call.
The 112 emergency call system (EU eCall) transmits automatic and
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manual emergency calls directly to public coordination centres.
(Appendix I). Other manufacturers are also
permitted provided their batteries are certi‐
fied according to the delegated regulation
EU 2017/79.
You can find more information on the regional
availability of the Mercedes-Benz emergency call
system at: http://www.mercedes-benz.com/
connect_ecall.
There is the option of deactivating the
Mercedes-Benz emergency call system and
using only the 112 emergency call system (EU
eCall). Contact address for carrying out deacti‐
MBUX multimedia system 421
vation of the Mercedes-Benz emergency call sys‐
tem are the local dealers.
Mercedes-Benz recommends the activation of
the Mercedes-Benz emergency call system for
the following reasons:
In emergency situations when abroad, you
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can also get support in a language you
speak.
Several transmission technologies are used
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to accelerate the transfer of the accident
data and improve reliability of the transmis‐
sion.