Mercedes-Benz EQC Owner's Manual page 419

416 MBUX multimedia system
Press and hold SOS button
#
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Centre
has been initiated via the me button in the over‐
head control panel or the multimedia system
( page 415).
/
Using the voice dialogue system you access the
desired service:
Concierge Service (if the service is activated)
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Accident and breakdown management
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( page 418)
/
Mercedes-Benz Customer Centre for general
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information about the vehicle
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest Mercedes-Benz service centre
R
3 for at least Other products and services from Mercedes-
R
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements:
Access to a GSM network is available.
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The contract partner's GSM network cover‐
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age is available in the respective region.
The ignition must be switched on so that
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vehicle data can be transferred automati‐
cally.
Multimedia system:
©
4
Call Mercedes me
#
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
page 417).
/
Phone g
5 5
connect.
Further information on Mercedes me connect,
the provided service scope and operation are
available at: http://manuals.daimler.com/baix/
cars/connectme/en_GB/index.html
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Centre
employee deals with your appointment. The