4.7
Troubleshooting for Toner Cartridge and Drum Unit
Problems
4.7.1
New toner not detected
<User Check>
• Check if the supplied toner cartridge is installed.
• Be sure to set a new toner cartridge.
• Check that the genuine toner cartridge is set.
Step
1
2
4.7.2
Toner cartridge not detected
<User Check>
• Re-assemble the toner cartridge.
• Replace the toner cartridge with a new one.
Step
1
2
4.7.3
Toner replacement message displayed on LCD is not cleared
<User Check>
• Be sure to set a new toner cartridge.
• Check that the genuine toner cartridge is set.
Step
1
2
Cause
High-voltage power supply
PCB failure
Main PCB failure
Cause
High-voltage power supply
PCB failure
Main PCB failure
Cause
High-voltage power supply
PCB failure
Main PCB failure
Replace the high-voltage power supply PCB.
Replace the main PCB.
Replace the high-voltage power supply PCB.
Replace the main PCB.
Replace the high-voltage power supply PCB.
Replace the main PCB.
2-140
Remedy
Remedy
Remedy
Confidential