ABB DSQC1016 Manual page 135

When the Remote Access is enabled in the service agreement, the Remote Access
information and the Authorization are visible and available in MyRobot for the
customer contact who has the Remote Access rights. The internal RS Portal also
has the Remote Access information about the Service Box page.
Creating the Talk2M account
The Service Box connects for Remote Access using a Talk2M account. You need
to create a Talk2M administrator account and register the information in the service
box.
There are two types of Talk2M accounts :
The Talk2M account is not managed by ABB and customer should take the
responsibility of managing it. For more information about Talk2M, see
www.talk2m.com
The Talk2M account is created using the eCatcher tool which can be downloaded
from www.talk2m.com.
Use the following procedure to create a Talk2M account:
Product manual - Connected Services
3HAC060439-001 Revision: E
11 A summary of customer contacts with remote access rights is displayed.
en1600001514
• Free account: For normal troubleshooting operations with a data limit of 1GB
per month.
• Pro account: For more active and demanding operations.
1 Go to www.talk2m.com, download the eCatcher application, and install it.
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7 Remote Access
7.7 Additional configuration procedures
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