Outgoing Calls - Electronics Line 3000 iConnect Installation Manual

5 Telecontrol and Two-Way Audio
4. The duration of the call is determined by the TC/VM Timeout -- see p. 72, 10.6.11 Telecontrol/Vocal
Message Timeout. Ten seconds before the timeout expires, two short DTMF tones are sounded. To
extend the call, press "7" on your telephone. This command restarts the timeout.
5. To disconnect before the end of the timeout, press " " then "#" on your telephone.
5.2.

Outgoing Calls

The iConnect Control System can make Two-Way Audio calls to the user or central station in the event of an alarm. This
feature is designed for medical, panic alarms, and for alarm verification.
5.2.1. Service Call
The Service Call feature enables the user to establish a two-way audio connection with the central station operator. For
further information on how to program this feature, see p. 70, 10.5 Service Call.
To initiate a Service Call:
Press the up arrow key
The Control System starts to dial.
To initiate a Service Call using LED Top Cover:
Press and hold the Service Call button
The Control System starts to dial and the backlight of the Service Call button is lit.
If the TWA mode is defined as "Simplex" (see p. 71, 10.6.13 TWA Mode), the audio channel opens in Listen mode
(microphone active/speaker mute). The operator may switch to Speak mode, by pressing "1" on their telephone.
Pressing "0" switches back to Listen mode. On the LED Top cover, the Service Call button backlight flashes to indicate
Listen mode.
5.2.2. TWA Alarm Reporting
In the event of Burglary, Fire and Medical alarms, the Control System is able to report the events and then stay on the
line after acknowledgment is received (ACK 2). This allows the operator to verify the alarm or provide assistance in the
event of an emergency.
For this feature to function, you must enable Two-Way Audio for both the account and the event group.
The sequence for Two-Way Audio during alarm reporting is as follows:
1. An alarm event is sent to the central station and acknowledgment is received (ACK 2).
2. If Two-Way Audio is enabled for the account and event group, the Control System stays on the line
and opens the audio channel.
3. If the TWA mode is defined as "Simplex" (see p. 72, 10.6.13 TWA Mode), the audio channel opens in
Listen mode (microphone active/speaker mute). The operator may switch to Speak mode, by pressing
"1" on their telephone. Pressing "0" switches back to Listen mode.
4. The duration of the call is determined by the TC/VM Timeout. Ten seconds before the timeout expires,
two short DTMF tones are sounded. To extend the call, the operator presses "7" on their telephone. This
command restarts the timeout.
5. To disconnect before the end of the timeout, the operator presses " " then "#" on their telephone.
If multiple events are sent, the Control System sends all the events before opening the audio channel.
Note: When using the SIA protocol for event reporting, this feature functions in "listen-in" mode only.
5.2.3. Two-Way Audio after Vocal Messages
If Two-Way Audio is enabled for a Vocal Message account, the user can open the audio channel by pressing "2" on their
telephone after the system has played all of the event messages.
The sequence for Two-Way Audio after a vocal message is as follows:
1. An event occurs and the Control System calls the telephone number of the first Voice Report Account
chosen.
2. When the user answers the call, the Home ID message and the relevant event message are played.
iConnect Installation Manual
press and hold Service Call key
for a few seconds.
for a few seconds.
39