Collecting Symptom Information; Preparing The E910 Server Blade For Diagnosis - HPE ProLiant e910 User And Maintenance Manual

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible
straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap
snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on
conductive floors or dissipating floor mats.
• Use conductive field service tools.
• Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.
For more information on static electricity or assistance with product installation, contact an authorized reseller.

Collecting symptom information

Before troubleshooting a server issue, collect the symptom information. Download the Active Health System Log using the
Active Health System Viewer, if possible.
For more information, see the Active Health System Viewer user guide on the Hewlett Packard Enterprise website (http://
www.hpe.com/support/ahsv-docs).

Preparing the e910 server blade for diagnosis

Procedure
1. Be sure that the blade is in the proper operating environment with adequate power, air conditioning, and humidity control.
2. Record any error messages displayed by the system.
3. Remove all CDs, DVD-ROMs, USB drive keys, or SD cards that are not bootable devices.
4. Collect all tools and utilities necessary to troubleshoot the issue. Items you might need include a Torx screwdriver,
loopback adapters, ESD wriststrap, and software utilities.
• You must have the appropriate support software installed on the blade.
• Hewlett Packard Enterprise recommends that you have access to the blade documentation for blade-specific
information.
5. Determine if the blade will be diagnosed offline or online:
• If you will diagnose the blade online, complete steps 6 and 8.
• If you will diagnose the blade offline, complete steps 7 and 8.
6. To diagnose the blade online, review and collect the following information:
a. Obtain a record of all current ROM settings by running CONREP from Scripting Toolkit for Windows and Linux.
b. Review the IML.
c. Review the HPE iLO information on both the Overview and the System Information pages.
d. Review the Diagnostics page.
e. If the OS is operating and the System Management Homepage is installed, then review the operational status from the
System Management Homepage.
f. Download the Active Health System Log.
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