Programmable Softkeys - Cisco 6800 Series Administration Manual

Phone Administration
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Programmable Softkeys

Keyword
acd_login
acd_logout
answer
astate
avail
barge
bargesilent
bxfer
call (or dial)
call info
cancel
cfwd
crdpause
crdresume
crdstart
crdstop
Key Label Definition
Agt signin Logs user in to Automatic Call
Distribution (ACD).
AgtSignOut Logs user out of ACD.
Answer Answers an incoming call.
Agt Status Checks the ACD status.
Avail Denotes that a user who is logged in to
an ACD server has set his status as
available.
Barge Allows another user to interrupt a shared
call.
BargeSilent or Allows another user to interrupt a shared
BargeSlnt call with the mic disabled.
BlindXfer Performs a blind call transfer (transfers
a call without speaking to the party to
whom the call is transferred). Requires
that Blind Xfer Serv is enabled.
Call Calls the selected item in a list.
Call Info Show call information
Cancel Cancels a call (for example, when
conferencing a call and the second party
is not answering.
Forward / Clr fwd Forwards all calls to a specified number.
PauseRec Pause recording
ResumeRec Resume recording
Record Start a recording
StopRec Stop recording
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
Programmable Softkeys
Available Phone Status
Idle
Idle
Ringing
Idle
Idle
Shared-Active, Shared-Held
Shared-Active
Connected
Dialing Input
Progressing
Off-Hook
Idle, Off-Hook,
Shared-Active, Hold,
Shared-Held
Connected, Conferencing
Connected, Conferencing
Connected, Conferencing
Connected, Conferencing
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