Cisco 6800 Series Administration Manual page 223

Phone Troubleshooting
• Open—The phone has booted for the first time and is not configured.
• Aborted—Remote customization is aborted due to other Provisioning like DHCP options.
• Pending—The profile has been downloaded from the EDOS server.
• Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.
• Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision
• Unavailable—Remote customization has stopped because the EDOS server responded with an empty
Procedure
Step 1 On the Phone Web page, select Admin Login > Info > Status.
Step 2
In the Product Information section, you can view the customization state of the phone in the Customization
field.
If any provisioning is failing, you can view the details in the Provisioning Status section on the same page.
Cisco IP Phone Web Page
This section describes the information that you can obtain from the phone web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
Related Topics
Info
The fields on this tab are read-only and cannot be edited.
Status
System Information
Parameter
Host Name
Domain
configuration. If the redirect URL download from the provisioning server is successful, this state is
displayed.
provisioning file and the HTTP response was 200 OK.
Access the Phone Web Page, on page 92
Determine the IP Address of the
Allow Web Access to the Cisco IP
Phone, on page 93
Phone, on page 93
Description
Displays the current host name assigned to the phone.
Displays the network domain name of the phone.
Default: cisco.com
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
Cisco IP Phone Web Page
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