Cisco 6800 Series Administration Manual page 329

Phone Troubleshooting
Phone Locale is Not Displayed
Problem
The phone is set to use a different language from the one that is displayed.
Cause
TFTP server does not have the correct set of locale and font files.
Solution
Font files and locale files must be in the same directory.
Report All Phone Issues from the Phone Web Page
If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem
Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload
them to a remote log server.
Before you begin
Access the phone administration web page. See
Procedure
Step 1 Select Info > Debug Info.
Step 2
In the Problem Reports section, click Generate PRT.
Step 3 Enter the following information in the Report Problem screen:
a) Enter the date that you experienced the problem in the Date field. The current date appears in this field
by default.
b) Enter the time that you experienced the problem in the Time field. The current time appears in this field
by default.
c) In the Select Problem drop-down list box, choose the description of the problem from the available
options.
Step 4
Click Submit in the Report Problem screen.
The Submit button is enabled only if you select a value in the Select Problem drop-down list box.
You get a notification alert on the Phone Web page that indicates if the PRT upload was successful or not.
Access the Phone Web Page, on page
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
Phone Locale is Not Displayed
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