Cisco 6800 Series Administration Manual page 12

Contents
C H A P T E R 1 3
Troubleshooting
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
xii
Display the Phone Information Window
View the Phone Status
204
View the Status Messages on the Phone
View the Network Status
Display Call Statistics Window
Call Statistics Fields
View the Customization State in the Configuration Utility
Cisco IP Phone Web Page
Info
209
Status
209
PRT Status 215
Debug Info
216
Download Status
216
Network Statistics 217
Voice
222
System
222
SIP
231
Provisioning 241
Regional
253
Phone
264
Extension 275
User
292
Att Console
297
TR-069
300
Call History 302
Personal Directory
302
303
General Troubleshooting Information
Startup Problems
305
Cisco IP Phone Does Not Go Through the Normal Startup Process
Phone Displays Error Messages
Phone Cannot Connect Using DNS
Configuration File Corruption
204
205
205
206
206
209
303
306
306
306
208
305