Cisco 6800 Series Administration Manual page 13

Cisco IP Phone Cannot Obtain IP Address
Phone Reset Problems
307
Phone Resets Due to Intermittent Network Outages
Phone Resets Due to DHCP Setting Errors
Phone Resets Due to Incorrect Static IP Address
Phone Resets During Heavy Network Usage
Phone Does Not Power Up
Phone Cannot Connect to LAN
Audio Problems
309
No Speech Path
309
Choppy Speech 309
General Telephone Call Problems
Phone Call Cannot Be Established
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
Feature Troubleshooting
310
ACD Call Information Missing
Phone Doesn't Show ACD Softkeys
Call Doesn't Record 311
An Emergency Call Doesn't Connect to Emergency Services
Presence Status Doesn't Work
Phone Presence Message: Disconnected from Server
Phone Cannot Access BroadSoft Directory for XSI
Cannot Access DND or Call Forwarding Settings on the Phone
Phone Display Problems
313
The Font is Too Small or Has Unusual Characters
Phone Screen Displays Boxes Instead of Asian Characters
Softkey Labels are Truncated
Phone Locale is Not Displayed
Report All Phone Issues from the Phone Web Page
Report a Phone Problem Remotely
Troubleshooting Procedures
Check DHCP Settings
316
Verify DNS Settings
317
Additional Troubleshooting Information
307
307
308
308
308
308
309
309
310
310
312
313
314
315
315
316
316
317
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
307
310
311
312
312
313
314
Contents
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