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Troubleshooting:
If your TouchLink screen cannot communicate to the calendar server through the proxy
server, check the following:
•
•
Can the TouchLink Screen Communicate with the Proxy Server?
Toolbelt is an Extron software product that provides device discovery, device information,
firmware updates, and configuration of network settings, system utilities, and user
management for TouchLink Pro devices. For further information, see the Toolbelt Help File.
To test the connection between the TLS and the Proxy server:
1.
2.
3.
4.
Can the TouchLink Screen Communicate with the Proxy Server?
Are your Proxy Credentials Correct?
Open Toolbelt and locate the TLS.
Go to Utilities > Proxy Ping.
Enter the IP Address or Hostname of the proxy server.
Press Ping.
Figure 101.
Testing Communication between the TLS and Proxy Server
You should see 4 successful pings as shown in figure 100. If you see any error
messages, your TLS cannot connect to the proxy server. You should check with your
network administrator.
Room Scheduling System • Setting up a Proxy Server
84
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