Advantech DLoG DLT-V72 Series User Manual page 4

Technical customer support
Contact your distributor, sales representative, or an Advantech Service Center for technical
support.
Please have the following information ready:
Product name

Serial number

Description of your peripheral attachments

Description of your software (operating system, application software, etc.)

The exact wording of any error messages

A complete description of the problem

Find the contact data of our Global Advantech Service Centers on our website:
http://erma.advantech.com
Initial inspection
Before setting up the system, check that the items listed below are included and in good
condition. If any item does not accord with the table, please contact your dealer immediately:
DLT-V72 Industrial Computer
•
Cable cover and cable sealing set
•
Product supplement
•
Possibly "OS End User License Agreement" (depends on optional OS type)
•
If any of these items are missing or damaged, contact your distributor or sales representative
immediately. We have carefully inspected the device mechanically and electrically before
shipment. It should be free of marks and scratches and in perfect working order upon receipt.
1. As you unpack the device, check it for signs of shipping damage. For example: box
damage, scratches, dents, etc.
2. If it is damaged or it fails to meet the specifications, notify our service department or
your local sales representative immediately.
3. Also, please notify the carrier. Retain the shipping carton and packing material for
inspection by the carrier.
After inspection, we will make arrangements to repair or replace the unit.