Table Of Contents - IBM Power System Series Problem Analysis, System Parts, And Locations

Contents
Safety notices........................................................................................................v
Beginning troubleshooting and problem analysis....................................................1
Determining the problem analysis procedure to perform.......................................................................... 1
Resolving a BMC access problem................................................................................................................2
Resolving a power problem......................................................................................................................... 5
Resolving a system firmware boot failure................................................................................................... 5
Resolving a VGA monitor problem...............................................................................................................7
Resolving an operating system boot failure................................................................................................ 7
Resolving a sensor indicator problem......................................................................................................... 9
Resolving a hardware problem..................................................................................................................10
Resolving a PCIe adapter or device problem............................................................................................11
Resolving a network adapter problem.................................................................................................13
Resolving an NVMe Flash adapter problem........................................................................................ 15
Resolving a storage device problem....................................................................................................15
Identifying the location of the PCIe adapter by using the slot number..............................................16
Identifying the location of the NVMe Flash adapter........................................................................... 17
Identifying the location of the storage device.....................................................................................17
User guides for PCIe adapters............................................................................................................. 17
Identifying a service action....................................................................................................................... 18
Identifying a service action by using system event logs..................................................................... 18
Identifying service action keywords in system event logs..................................................................23
Identifying a service action by using sensor and event information ................................................. 24
Isolation procedures..................................................................................................................................49
EPUB_PRC_FIND_DECONFIGURE_PART isolation procedure...........................................................49
EPUB_PRC_SP_CODE isolation procedure.......................................................................................... 50
EPUB_PRC_PHYP_CODE isolation procedure..................................................................................... 50
EPUB_PRC_ALL_PROCS isolation procedure......................................................................................50
EPUB_PRC_ALL_MEMCRDS isolation procedure................................................................................ 51
EPUB_PRC_LVL_SUPPORT isolation procedure................................................................................. 52
EPUB_PRC_MEMORY_PLUGGING_ERROR isolation procedure........................................................ 52
EPUB_PRC_FSI_PATH isolation procedure.........................................................................................52
EPUB_PRC_PROC_AB_BUS isolation procedure................................................................................ 53
EPUB_PRC_PROC_XYZ_BUS isolation procedure.............................................................................. 54
EPUB_PRC_EIBUS_ERROR isolation procedure................................................................................. 55
EPUB_PRC_POWER_ERROR isolation procedure............................................................................... 56
EPUB_PRC_MEMORY_UE isolation procedure....................................................................................56
EPUB_PRC_HB_CODE isolation procedure......................................................................................... 57
EPUB_PRC_TOD_CLOCK_ERR isolation procedure.............................................................................58
EPUB_PRC_COOLING_SYSTEM_ERR isolation procedure................................................................. 59
Verifying a repair........................................................................................................................................ 60
Collecting diagnostic data......................................................................................................................... 60
Contacting IBM service and support......................................................................................................... 61
Finding parts and locations ................................................................................. 63
5104-22C or 9006-22C locations.............................................................................................................63
5104-22C or 9006-22C parts................................................................................................................... 68
Finding parts and locations ................................................................................. 75
9006-12P locations................................................................................................................................... 75
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