Resolving An Nvme Flash Adapter Problem; Resolving A Storage Device Problem - IBM Power System Series Problem Analysis, System Parts, And Locations

Resolving an NVMe Flash adapter problem

Learn about the possible problems and service actions that you can perform to resolve a Non-Volatile
Memory Express (NVMe) Flash adapter problem.
About this task
Note: To determine the location of the NVMe Flash adapter, see "Identifying the location of the NVMe
Flash adapter" on page 17.
Table 5. NVMe Flash adapter problems and service actions
Problem
System is unable
to find the NVMe
Flash adapter
NVMe Flash
adapter stops
working suddenly
Other problems

Resolving a storage device problem

Learn about the possible problems and service actions that you can perform to resolve a storage device
problem.
About this task
Note: To determine the location of the storage device, see "Identifying the location of the storage device"
on page 17.
Table 6. Storage device problems and service actions
Problem
System is unable to find more than one storage
device
Service action
1. If the system was recently installed, moved, serviced, or upgraded, verify that the
NVMe Flash adapter is seated and installed properly.
2. Verify that the NVMe Flash adapter is compatible with the system.
3. Verify that the most recent firmware is installed on the system. Otherwise install
the most recent firmware if it is not already installed.
4. Replace the NVMe Flash adapter.
1. Check the system logs to verify whether the system detected a problem.
2. Replace the NVMe Flash adapter.
Check the messages and resolve any other problems that are detected. Then, test
the NVMe Flash adapter again.
Service action
1. If the system was recently installed, moved,
serviced, or upgraded, verify that the device is
seated and installed properly.
2. Verify that the device is compatible with your
system.
3. Verify that all internal cables are properly
seated and are not physically damaged.
4. Verify that the most recent firmware is installed
on the system, or install the most recent
firmware if it is not already installed.
5. If the devices are part of a RAID configuration,
ensure that the device has been enabled and is
part of an array.
6. Replace the cable that connects the disk drive
backplane to the system backplane.
Beginning troubleshooting and problem analysis 15