Resolving A Hardware Problem - IBM Power System Series Problem Analysis, System Parts, And Locations

• Yes: Continue with the next step.
• No: This ends the procedure.
2. Record the names of any sensors that have a red LED indicator status.
Note: Repeat steps 3 - 6 for every sensor that you record in this step.
3. Use one of the following commands to list the sensor event logs (SELs).
• To list SELs by using an in-band network, enter the following command:
ipmitool sel elist
• To list SELs remotely over the LAN, enter the following command:
ipmitool -I lanplus -U <username> -P <password> -H <BMC IP addres or BMC hostname> sel
elist
4. Review the list of SELs and locate the log entry that meets the following criteria:
• The name of any of the sensors you recorded in step 2.
• A service action keyword is present. For a list of service action keywords, see "Identifying service
action keywords in system event logs" on page 23.
• Asserted is in the description.
Did you identify a log entry that meets the above criteria?
• Yes: Continue with the next step.
• No: Go to "Collecting diagnostic data" on page 60. Then, go to "Contacting IBM service and
support" on page 61. This ends the procedure.
5. Use one of the following options to display the SEL details for the sensor:
Note: You must specify the SEL record ID in hexadecimal format. For example: 0x1a.
• To display SEL details by using an in-band network, enter the following command:
ipmitool sel get <SEL record ID>
• To display SEL details remotely over the LAN, enter the following command:
ipmitool -I lanplus -U <username> -P <password> -H <BMC IP address or BMC hostname> sel get <SEL record ID>
6. The sensor ID field contains sensor information in the sensor name (sensor ID) format. Record the
sensor name, sensor ID, and event description. Then, use this information to determine the service
action to perform:
• If your system is a 5104-22C, 9006-12P, 9006-22C, or 9006-22P, go to "Identifying a service action
by using sensor and event information for the 5104-22C, 9006-12P, 9006-22C, or 9006-22P" on
page 24 to determine the service action to perform. This ends the procedure.

Resolving a hardware problem

Learn how to identify the service action that is needed to resolve a hardware problem.
Procedure
1. If you have not already done so, manually boot the system.
2. Go to "Identifying a service action by using system event logs" on page 18. Then, continue with the
next step.
3. Was a service action identified?
If
Yes:
10 Power Systems: Problem analysis, system parts, and locations for the 5104-22C, 9006-12P, 9006-22C, and
9006-22P
Then
Continue with the next step.