Biostack Instrument Errors - Biotek BioStack 4 Operator's Manual

76 | Chapter 6: Troubleshooting
Communication Errors
-510 Invalid message object.
This error indicates that either the instrument basecode software or the PC
software doesn't recognize the message sent. This is unlikely to be seen, but
could possibly happen if the software fell out-of-sync with the characters sent
back and forth.
Try restarting the application and the instrument.
-511 Invalid message body size.
This error indicates that either the instrument basecode software or the PC
software received an invalid count of expected characters for a specific
message. This is unlikely to be seen, but could possibly happen if the software
fell out of sync with the characters sent back and forth.
Try restarting the application and the instrument.
-512 Serial message timeout waiting for response from the instrument.
Check the instrument to ensure it has powered-up correctly and is in a good
operational state (i.e., the light is on, but NOT flashing).
Check the cable connections and the cable itself.
Try restarting the application.

BioStack Instrument Errors

Depending on your instrument and software configuration, you may see these
errors on the instrument's display or in the controlling PC software.
On instruments with keypads: If a four-digit code is prefixed with B- or
n
"BIOSTACK ERROR" appears, the code was generated by the BioStack.
Otherwise, the code was most likely generated by the interfacing instrument;
refer to that instrument's operator's manual.
Precision Power: These errors are usually displayed as text messages, and
n
occasionally as an error code without the text (e.g., 1000 or 0x1000). Refer
also to the Precision/XS Operator's Manual for a list of BioStack instrument
errors.
Code Probable Causes
020# Could not find opto sensor. # = sensor; see page 86 for a list of sensor
numbers. This error indicates that a sensor was not tripped. Plates sticking
because wells are overfilled, causing a jam. Plate not seated properly,
causing a jam. Plate stack not installed properly. Shipping block still
installed. Plate dimensions are incompatible with BioStack.
020D Destination lift motor could not find opto sensor. Occurs during
BioStack™ Microplate Stacker
& Error Codes