Initial Setup Wizard - Internet Access Errors - ZyXEL Communications ZyWall 110 User Manual

Chapter 4 Easy Mode
If the Zyxel Device cannot detect the Internet settings automatically, then you have to enter them
manually.
• Choose DHCP if you were not given a specific IP address for the Zyxel Device. This allows the Zyxel
Device to be able to get one automatically.
• Choose Ethernet Fixed IP if you were given a specific IP address for the Zyxel Device.
• Choose PPPoE if you were given a PPPoE user name and password.
Note: Enter the Internet access information exactly as your ISP gave you.

4.2.2 Initial Setup Wizard - Internet Access Errors

These are some things you can do if you see Internet access error messages.
WAN 1 Down
Check that your cable connection from the WAN1 interface on the Zyxel Device is connected to the
device you're using for Internet access such as a broadband router and that the router is turned on. The
LED of the WAN1 interface on the Zyxel Device should be orange.
PPPoE Error
Your Zyxel Device was not able to obtain an IP address. Check that your Internet access information
uses PPPoE as the WAN connection type. Re-enter your PPPoE user name and password exactly as
given. If it fails again, check with your Internet service provider for correct WAN settings and user
credentials.
DHCP Error
Your Zyxel Device was not able to obtain an IP address. Check that your Internet access information
uses DHCP as the WAN connection type. If it fails again, check with your Internet service provider for
correct WAN settings and user credentials.
Ethernet Fixed IP Error
Your Zyxel Device was not able to use the IP address entered. Check that you were given an IP address,
subnet mask and gateway address as part of your Internet access information. Re-enter your IP address,
ZyWALL USG Series User's Guide
90