Troubleshooting; General Guidelines; Windows Xp Sp3 And Matrix 120 Usb Interface - Datalogic Matrix 120 Product Reference Manual

General Guidelines

• When wiring the device, pay careful attention to the signal name (acronym)
on the CBX100/500 spring clamp connectors
necting directly to the Matrix 120 M12 17-pin connector, pay attention to
the pin number of the signals
• If you need information about a certain reader parameter you can refer to
the DL.CODE help on line. Connect the device and click on the link to the
parameter you're interested in.
• If you're unable to fix the problem and you're going to contact your local
Datalogic office or Datalogic Partner or ARC, we suggest providing (if possi-
ble): Application Program version, Parameter Configuration file, Serial Num-
ber and Order Number of your reader. You can get most of this information
while DL.CODE is connected to the reader.

Windows XP SP3 and Matrix 120 USB Interface

There are some critical points to pay attention to when using DL.CODE for Matrix
120 configuration over the USB interface and the configuration PCs operating
system is Windows XP.
• The USB drivers are only compatible with the most recent update of Service
Pack 3 (SP3) for Window XP. Older versions of SP3 are not compatible with
USB drivers. Connect to Windows Update and download the last available
SP3 version before XP maintenance ended.
• On PCs running Windows XP SP3, only one USB device at a time can be con-
nected to the LAN where DL.CODE performs discovery.
• First time USB device discovery on a PC using Windows XP SP3 requires
being logged in as administrator in order to load the device drivers.
• Windows XP SP3 takes a longer time to establish connection (about 1 min-
ute) before allowing USB device discovery.
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Troubleshooting

(Chapter
(Appendix A).
Chapter 9
4). If you are con-
Matrix 120