Troubleshooting - Datalogic Heron HD3130 Quick Reference Manual

Troubleshooting

Problem
Nothing happens when
the scan
button is pulled.
LED comes on, but bar
code does not decode.
Bar code is decoded but
not transmitted to the
host.
For detailed troubleshooting, refer to the PRG (Product
Reference Guide)
Quick Reference Guide
Possible Cause
No power to the
imager.
Interface or power
cables are loose.
Imager not pro-
grammed for correct
bar code type.
Bar code label is
unreadable.
Distance between
imager and bar code is
incorrect.
Imager not pro-
grammed for the cor-
rect host type.
Troubleshooting
Possible Solutions
Check system power.
Ensure power supply is
connected.
Ensure all cable connec-
tions are secure.
Ensure imager is pro-
grammed to read the type
of bar code scanned. Refer
to the PRG for more infor-
mation.
Check the label to ensure it
is not defaced. Try scanning
another bar code type.
Move imager closer to or
further from the bar code.
Scan the appropriate host
type barcode. Refer to the
PRG for more information.
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