Steinberg AXR4T Operation Manual page 70

Connecting to a computer
• Is the cable damaged?
• Is there any potential source of noise such
as an inverter near the cable?
Remove the source of noise away from the
cable.
• Is an appropriate number of devices in use?
Depending on the computer specifications,
using too many devices may introduce
noise.
Computer settings
• Does your computer satisfy the system
requirements?
• Is the driver buffer size setting appropriate?
• Is the sample rate appropriate?
Depending on the computer specifications,
a sample rate that is too high may introduce
noise.
• Issues with recording and playback may
occur if the speed of the internal HDD in
your computer is too slow.
• Try increasing your computer's memory.
• Are there any applications running in the
background?
Applications running in the background may
destabilize driver performance and
introduce noise. Try closing any applications
that are running at the same time.
• Does the "Audio Format is Unmixable"
message appear in the driver control panel?
Close the application, and then click the
[Revert to Mixable] button on the control
panel.
 Slow computer performance
 Large load appearing on the
computer's CPU meter/activity
monitor
 Performances are slow to render
 The number of tracks that can be
used for recording/playback is
limited
Connecting to a computer
• Is an appropriate number of devices in use?
Try reducing the number of devices
connected to the computer.
Computer settings
• Does your computer satisfy the system
requirements?
• Try increasing the driver buffer size.
 Audio playback is off-pitch
Product settings, connections with
external devices
• Is the device used as the word clock master
functioning in a stable manner?
 Cannot see the device connected to
the computer in DAW software and
other applications
Connecting to a computer
• Are four or more AXR4s connected together?
Reduce the number of connected devices to
three or less.
• Are duplicate STACK IDs in use?
Change the STACK ID so that it does not
repeat.
• Has the Thunderbolt cable been connected
properly, and has the product been turned
on?
Try removing and reinserting the cable.
• If a Thunderbolt device other than the
AXR4T is connected to the computer, try
connecting only the one AXR4T to the
computer.
• Even if your computer is equipped with
multiple Thunderbolt2-certified compatible
cable jacks, you will need to connect one
AXR4T to a Thunderbolt2-certified
compatible cable jack and then connect the
other AXR4Ts through a daisy-chain.
Troubleshooting
AXR4 Operation Manual 70