Mercedes Pro 199; Information About Mercedes Pro; Information About Mercedes Pro Connect; Calling The Mercedes-Benz Customer Centre Using The Multimedia System - Mercedes-Benz Sprinter 2018 Operating Instructions Manual

Information about Mercedes PRO

When you log in with a user account to the
Mercedes PRO portal, then services and offers
from Mercedes-Benz Vans will be available to
you.
Availability is country-dependent. You can check
the availability of Mercedes PRO in your country
at the following page: http://www.mercedes.pro
For more information on Mercedes PRO contact a
Mercedes-Benz service centre or visit the
Mercedes PRO portal.

Information about Mercedes PRO connect

Mercedes PRO connect provides the following
services:
Accident and breakdown management
R
(breakdown assistance call button or auto‐
matic accident or breakdown detection)
Use the breakdown assistance call button in
the overhead control panel to make a call to
the Mercedes-Benz Customer Centre
( page 199).
/
You can also select a menu entry in the multi‐
media system ( page 199).
/
Mercedes-BenzEmergency call system
R
Use the G button (SOS button) in the
overhead control panel to make a call to the
Mercedes-Benz emergency call centre
( page 199).
/
Mercedes PRO connect accident and breakdown
management and the Mercedes-Benz emergency
call centre are available for you around the clock
for the use of the services.
Please note that Mercedes PRO connect is a
Mercedes-Benz service. In emergencies, always
call the national emergency services first using
the standard national emergency service phone
numbers. In emergencies, you can also use the
Mercedes-Benzemergency call system
( page 293).
/
The following conditions must be met to use
Mercedes PRO connect services in the vehicle:
you have access to a GSM network
R
the contract partner's GSM network coverage
R
is available in the respective region
the ignition is switched on, so that vehicle
R
data can be transferred automatically
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Multimedia system:
© Phone
4 5
Call Mercedes PRO
#
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.

Making a call via the overhead control panel

1
Breakdown assistance call button
2
Release catch for the cover on the G but‐
ton (SOS button)
3
G button (SOS button)
To make a breakdown assistance call:
#
press button 1.
To make an emergency call: press the
#
release catch for the cover on G button
2 briefly to open.
Press and hold G button
#
one second.
An emergency call can still be triggered when a
breakdown assistance call is active. This has pri‐
ority over all other active calls.

Mercedes PRO 199

g
5
connect.
3 for at least