Information On The Breakdown Assistance Call Via The Overhead Control Panel; Information On Mercedes Pro Connect Accident Management; Giving Consent To Data Transfer For Mercedes Pro Connect; Transmitted Data During A Breakdown Assistance Call - Mercedes-Benz Sprinter 2018 Operating Instructions Manual

200 Mercedes PRO
Information on the breakdown assistance
call via the overhead control panel
A call to the Mercedes-Benz Customer Centre
using the breakdown assistance button has been
initiated via the overhead control panel:
In the event of a breakdown, you will get support:
A qualified Mercedes-Benz technician carries
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out repairs on site and/or the vehicle will be
towed to the nearest Mercedes-Benz service
centre.
You may be charged for these services.
You can find information on the following topics:
activation of Mercedes PRO connect
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operating the vehicle
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nearest Mercedes-Benz service centre
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other products and services from Mercedes-
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Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Centre (
Information on Mercedes PRO connect acci‐
dent management
The Mercedes PRO connect accident manage‐
ment is an extension of the Mercedes-Benz emer‐
gency call system ( page 293).
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An emergency call is made to the Mercedes-Benz
emergency call centre after an accident:
a voice connection is made to a contact per‐
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son at the Mercedes-Benz emergency call
centre
if necessary, the contact person at the
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Mercedes-Benz emergency call centre for‐
wards the call to Mercedes PRO connect acci‐
dent management
if necessary, the vehicle will be towed to a
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Mercedes-Benz service centre
If the vehicle detects a minor accident, a mes‐
sage appears in the multimedia system.
The message is confirmed in the multimedia sys‐
tem:
a voice connection is made to a contact per‐
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son at Mercedes PRO connect accident man‐
agement.
if necessary, the vehicle will be towed to a
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Mercedes-Benz service centre
Giving consent to data transfer for
Mercedes PRO connect
Requirements:
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If the accident and breakdown management serv‐
ices are not activated on Mercedes PRO, the
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request?
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More information on Mercedes PRO and the
terms of use: http://www.mercedes.pro
Transmitted data during a breakdown assis‐
tance call
page 200).
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In certain countries you must confirm the data
transfer.
When you make a breakdown assistance call via
Mercedes PRO connect, data will be transferred.
Depending on which service is activated, the fol‐
lowing data is transmitted when a call is made:
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The following data is transferred if no service is
activated and the data protection prompt has
been confirmed:
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The following data is transmitted if the data pro‐
tection prompt has been rejected:
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There is an active breakdown assistance call
( page 199).
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message is shown.
Select Yes.
Relevant identification data is transmitted
automatically.
vehicle identification number
reason for the initiation of the call
language set in the multimedia system
confirmation of the data protection prompt
current vehicle location
mileage and maintenance data
selected data about the status of the vehicle
vehicle identification number
reason for the initiation of the call
language set in the multimedia system
confirmation of the data protection prompt
reason for initiating the call
rejection of the data protection prompt
Do