Mercedes-Benz Sprinter 2018 Operating Instructions Manual page 296

294 Breakdown assistance
Triggering an automatic Mercedes-Benz emer‐
gency call
Requirements:
The ignition is switched on
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The starter battery has sufficient charge.
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The Mercedes-Benz emergency call system auto‐
matically triggers an emergency call after activa‐
tion of the restraint system in the event of an
accident, for example airbags or seat belt ten‐
sioners.
The emergency call has been made:
A voice connection is made to the Mercedes-
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Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
Under certain circumstances data is also
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transmitted in the voice channel to the
Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If the Mercedes-Benz emergency call system can‐
not connect to the Mercedes-Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer‐
gency services, a corresponding message
appears in the display.
Dial the emergency number 112 on your
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mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
connection is established with the emergency
call centre service provider.
Based on the call, the operator decides
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whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emer‐
gency call
Using the SOS button in the overhead con‐
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trol panel: press the SOS button at least one
second long.
Using voice control: use the LINGUATRONIC
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Call the Mercedes accident centre voice com‐
mand ( page 193).
/
The emergency call has been made:
A voice connection is made to the Mercedes-
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Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call centre service provider.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
In certain situations data is also transmitted
R
in the voice channel to the Mercedes-Benz
emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If the Mercedes-Benz emergency call system can‐
not connect to the Mercedes-Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer‐
gency services, a corresponding message
appears in the media display.
Dial the emergency number 112 on your
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mobile phone.
Ending an unintentional Mercedes-Benz emer‐
gency call
Select ~ on the multifunction steering
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wheel.
Transmitted data Mercedes-Benz emergency
call system
In the event of an automatic or manual emer‐
gency call, as well as for a 112 emergency call,
data is transferred to the Mercedes-Benz emer‐