Answering Calls On A Shared Line; Placing A Call On Public Hold; Placing A Call On Private Hold; Retrieving A Held Call On A Shared Line - Yealink DD Phone User Manual

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Placing Calls

Answering Calls on a Shared Line

You can answer one or two calls on the shared line.
When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the call can
be answered on any one of the phones.
Related information
Answering Calls

Placing a Call on Public Hold

You can place a call on public hold that any shared line phone can retrieve the held call.
During a call, select Hold.

Placing a Call on Private Hold

You can place a call on private hold that only you on shared line can retrieve the held call.
During a call, select More > PriHold.
Then the call is held on your phone, and the other phones registered with shared line show the call is in the busy state.
Other users on the shared line cannot resume your held call.

Retrieving a Held Call on a Shared Line

If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a
call that is in a held state, you can resume the held call remotely from other user's phone.
There is at least one call placed on public hold on the shared line.
Select Resume.

Barging in an Active Call on a Shared Line

In the SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the call turns into
a three-party conference.
There is at least one active call on the shared line. Only one user can barge into an active call on the shared line at a
time.
1. Select SCA and then select an active call.
2. Select BargeIn (Barge In) to interrupt the active call.

Pulling a Shared Call on a Shared Line

In the SCA scenario, both you and other users can pull an existing call from another shared phone that is active or
held.
There is an active or held call on the shared line. Contact your system administrator for the call pull feature access
code.
1. Enter the call pull feature access code (for example, *11).
2. Press the OK key to dial out.

Voice Mail

Voice Mail feature allows you to leave voice mails for someone or listen to your voice mail messages on your IP
phones. This feature is set up on the server-side and not all servers support this feature.
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