Returning A Rotor Or Accessory To The Factory; Diagnostic Hints - Beckman Coulter Avanti J Series Instructions For Use Manual

Care and Maintenance

Returning a Rotor or Accessory to the Factory

Returning a Rotor or Accessory to the Factory
Before returning a rotor or accessory for any reason, prior permission must be obtained from
Beckman Coulter, Inc. The return authorization form may be obtained from your local
Beckman Coulter sales office. The form, entitled Returned Material Authorization (RMA) for
United States returns or Returned Goods Authorization (RGA) for international returns, should
contain the following information:
• rotor type and serial number,
• history of use (approximate frequency of use),
• reason for the return,
• original purchase order number, billing number, and shipping number, if possible,
• name and email address of the person to be notified upon receipt of the rotor or accessory at
the factory, and
• name and email address of the person to be notified about repair costs, etc.
To protect our personnel, it is the customer's responsibility to ensure that the parts are free from
pathogens, chemical hazards, and/or radioactivity. Sterilization and decontamination MUST be
done before returning the parts. Smaller items (such as tubes, bottles, and so on) should be enclosed
in a sealed plastic bag.
All parts must be accompanied by a note, plainly visible on the outside of the box or bag, stating that they
are safe to handle and that they are not contaminated with pathogens, chemical hazards, or radioactivity.
Failure to attach this notification will result in return or disposal of the items without review of the
reported problem.
Use the address label printed on the RMA/RGA form when mailing the rotor and/or accessories.
Customers located outside the United States should contact their local Beckman Coulter office.

Diagnostic Hints

Some of the more common operating problems experienced in centrifugation are listed in
suggestions for their solutions. Contact your Beckman Coulter Field Service representative if a problem
cannot be corrected.
NOTE
Use only the labware listed in the applicable rotor manual.
7-10
Table 7.2 with
PN JR-IM-10AG