Returning A Rotor - Beckman Coulter JA-25.50 Manual

JA-25.50 Rotor

RETURNING A ROTOR

RGA
20
Before returning a rotor or accessory for any reason, prior permission
(a Returned Goods Authorization form) must be obtained from
Beckman Coulter, Inc. This RGA form, which may be obtained from
your local Beckman Coulter sales office, should contain the following
information:
• rotor serial number,
• history of use (approximate frequency of use),
• reason for the return,
• original purchase order number, billing number, and shipping
number, if possible,
• name and phone number of the person to be notified upon receipt
of the rotor or accessory at the factory, and
• name and phone number of the person to be notified about repair
costs, etc.
To protect our personnel, it is the customer's responsibility to ensure
that the parts are free from pathogens and/or radioactivity. Steriliza-
tion and decontamination must be done before returning the parts.
Smaller items (such as tubes, bottles, etc.) should be enclosed in a
sealed plastic bag.
All parts must be accompanied by a note, plainly visible on the out-
side of the box or bag, stating that they are safe to handle and that
they are not contaminated with pathogens or radioactivity. Failure to
attach this notification will result in return or disposal of the items
without review of the reported problem.
Use the address label printed on the RGA form when mailing the
rotor and/or accessories to:
Beckman Coulter, Inc.
1050 Page Mill Road
Palo Alto, CA 94304
Attention: Returned Goods
Customers located outside the United States should contact their local
Beckman Coulter office.