Roland DWX-4W User Manual page 74

Installation Problems
Windows 8.1 / 10 (procedure B)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. If the [Found New Hardware] appears, click [Cancel] to close it. Disconnect any USB cables for printers or other such
equipment other than this machine.
3. Click [Desktop].
4. Right-click the [Start] button, and then click [Device Manager].
5. If the [User Account Control] window appears, click [Continue]. [Device Manager] appears.
6. Click [Show hidden devices] from the [View] menu.
7. In the list, find [Printers] or [Other devices], then double-click it. Under the selected item, click the name of the model
you are using or [Unknown device].
8. Go to the [Action] menu, and click [Uninstall].
9. In the "Confirm Device Uninstall" window, click [OK]. Close [Device Manager].
10. Detach the USB cable from the computer, and then restart Windows.
11. Uninstall the driver. Carry out the steps from step 3 on
driver.
12. Reinstall the driver again according to the procedure in "Setup Guide" ("Installing the Software") or
Driver Separately"
Windows 7 (procedure A)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. From the [Start] menu, click [Devices and Printers].
3. Check that the model you are using is displayed under "Unspecified."
4. Right-click the icon of the model you are using, and then click [Troubleshooting].
5. When a screen is displayed with the message "Install a driver for this device," click [Apply this fix].
6. If a message is displayed asking you to "Set as default printer," click [Skip this fix].
7. If the message "Troubleshooting has completed" is displayed, click [Close the troubleshooter].
If the printer icon for the machine you are using is displayed under "Printer," the driver has been successfully installed.
If this does not solve the problem, perform the procedure under "Windows 7 (procedure B)."
Windows 7 (procedure B)
1. If [Found New Hardware] appears, click [Cancel] to close it.
2. Click the [Start] menu, then right-click [Computer]. Click [Properties].
3. Click [Device Manager]. The [User Account Control] appears. Click [Continue]. [Device Manager] appears.
4. Click [Show hidden devices] from the [View] menu.
5. Find [Other devices] in the list, and double-click it. Under the selected item, click the name of the model you are using
or [Unknown device].
6. Go to the [Action] menu, and click [Uninstall].
7. In the "Confirm Device Uninstall" window, select [Delete the driver software for this device.], then click [OK]. Close [Device
Manager].
8. Detach the USB cable from the computer, and then restart Windows.
9. Uninstall the driver. Carry out the steps from step 3 on page 75 "Uninstalling the Driver (Windows 7)" to uninstall the driver.
10. Reinstall the driver again according to the procedure in "Setup Guide" ("Installing the Software") or
the Driver Separately"
74
4. Troubleshooting
.
.
P. 75 "Uninstalling the Driver"
(Windows 8.1 / 10) to uninstall the
P. 71 "Installing the
P. 71 "Installing