View Diagnostic Information; Retrieving Logs; Retrieve Logs With A Usb - Polycom CX5100 Administrator's Manual

Polycom CX5100 Unified Conference Station for Microsoft Skype for Business - Administrator Guide
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View Diagnostic Information

You can view diagnostic information for the CX5100 to determine the any issues on the CX5100.
To view diagnostics information:
» In the CX5100 - CX5500 Control Panel, click Diagnostics.

Retrieving Logs

The CX5100 system logs various events to files stored in the flash file system and periodically uploads these
log files to the provisioning server. The files are stored in the system's home directory or a user-configurable
directory. You can also configure a system to send log messages to a syslog server.
You can capture logging events of different severity for the CX5100 system, which enables you to capture
lower severity events in one part of the application, and high severity events for other components.
The following are options for retrieving system log files for the CX5100 system:
● USB drive
● Control Panel
● Web Configuration Utility
● Provisioning server
● Log level parameters

Retrieve Logs with a USB

When you connect a USB flash drive to the CX5500 system, the system creates a new folder on the flash
drive. The folder is named with the device's serial number and the system's log files are saved as .tar files
in the device folder, as shown.
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