Retrieve Logs Using The Control Panel; Retrieve Logs Using The Web Configuration Utility - Polycom CX5100 Administrator's Manual

Polycom CX5100 Unified Conference Station for Microsoft Skype for Business - Administrator Guide
Make sure to remove any software packages from the USB flash drive.
To retrieve system logs using a USB:
» Connect a USB flash drive to the USB port on the tabletop unit or on the power data box.
The logs are transferred automatically. It takes approximately one minute to complete the transfer.

Retrieve Logs using the Control Panel

You can use the CX5100 - CX5500 Control Panel to retrieve logs to a USB flash drive connected to the
CX5100. Make sure to remove any software packages from the USB flash drive.
To retrieve logs using the control panel.
1 From the CX5100 - CX5500 Control Panel, click System and then click Debugging.
2 Connect a USB flash drive to the USB port on the unified conference station.
3 Click Retrieve Logs to copy the logs to the USB flash drive.
It takes approximately one minute to complete the transfer.

Retrieve Logs using the Web Configuration Utility

You can use the Web Configuration Utility to retrieve either application or system log files. You can also
choose which level of logs you want to view or export.
To retrieve logs using the Web Configuration Utility:
1 Log into the Web Configuration Utility, and navigate to Diagnostics > View & Download Logs.
2 Select the Log File Type and the Log Level Filter, then click Export.
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