Audio And Video - Polycom CX5100 Administrator's Manual

Polycom CX5100 Unified Conference Station for Microsoft Skype for Business - Administrator Guide

Audio and Video

If you encounter any issues with audio or video, see the following table for possible solutions to
common problems.
Common Audio and Video Issues and Solutions
Issue
My camera is not listed in the device
selection list.
Others don't see my video.
My video is flickering.
My video is displayed at a very low frame
rate.
Others don't hear my audio.
Polycom, Inc.
Solution
Try the following solutions:
• Ensure that your camera cable is connected securely.
• Verify your video device settings. In the Skype for Business
client, click and choose Video Device. Ensure that CX5100
is selected as the video device.
• Restart the Polycom CX5100 system.
Try the following solutions:
• Ensure that your privacy cap is raised.
• Ensure that all cables are connected securely.
• Verify your video device settings. In the Skype for Business
client, click and choose Video Device. Ensure that CX5100
is selected as the video device.
• Restart the Polycom CX5100 system.
Ensure that the Power Frequency is set correctly for your location.
In the CX5100 - CX5500 Control Panel, click System then click
Advanced. Choose the Power Frequency you need.
Try the following solutions:
• Ensure the system is connected to a USB 3.0 port. A USB 3.0
port is usually blue and has a SS icon next to the port.
• Ensure that the unified conference station is plugged into the
blue USB 3.0 port on the power data box.
Try the following solutions:
• Ensure that your audio is not muted by pressing the mute
buttons on the unified conference station or by click the mute
icon in the Skype for Business client.
• Ensure that your microphone cable is connected securely.
• Verify your audio settings. In the Skype for Business client, click
and choose Audio Device. Ensure that the CX5100 is
selected as the audio device.
27