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Polycom CX5100 Unified Conference Station for Microsoft Skype for Business - Administrator Guide
Upload Logs to a Provisioning Server
You can upload application and system log files from the CX5500 system to the provisioning server. In order
to set the system to upload log files to the provisioning server, you need to enter the provisioning server
information and set the logging types and frequency using the Web Configuration Utility.
1 Log into the Web Configuration Utility, and navigate to Settings > Provisioning Server.
2 Select the Server Type, enter in the Server Address, Server User, and Server Password, then
click Save.
3 Navigate to Settings > Logging.
4 For Global Settings, set the Global Log Level Limit.
5 For Log File Upload, set the Upload Period.
6 Set any additional log settings, then click Save.
After you set the logging options, log files are uploaded to the provisioning server automatically after set
intervals.
Log Level Parameters
The parameters for log level settings are found in the techsupport.cfg configuration file, available by special
request from Polycom Customer Support. They are log.level.change.module_name. Log levels range from
0 to 6 - 0 for the most detailed logging, 6 for critical errors only. Many different log types can be adjusted to
assist with the investigation of different problems. The exact number of log types is dependent on the system
model.
When testing is complete, remember to remove the configuration parameter from the configuration files.
You can modify the logging parameters described next. Changing these parameters will not have the same
impact as changing the logging levels, but you should still understand how your changes will affect the
system and the network.
● log.render.level—Sets the lowest level that can be logged (default=1)
● log.render.file.size—Maximum size before log file is uploaded (default=32 kb)
● log.render.file.upload.period—Frequency of log uploads (default is 172800 seconds = 48
hours)
● log.render.file.upload.append—Controls whether log files on the provisioning server are
overwritten or appended, not supported by all servers (default=1 so files are appended)
Scheduled Logging
Scheduled logging is a powerful tool that can help you troubleshoot issues that occur after the system has
been operating for some time.
The output of these instructions is written to the application log, and can be examined later (for trend data).
The parameters for scheduled logging are found in the techsupport.cfg configuration file. They are
log.sched.module_name. Note that passwords display in a level 1 .cfg log file.
Polycom, Inc.
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