Troubleshooting Tables; Clear Memory - Pitney Bowes DA80F Service Manual

Appendix B • Printer Communications
B.2
Troubleshooting
Tables
✍
TIP: Printer control
panel menus can only
be accessed when the
printer is in the "offline"
mode.
✍
TIP: Any network
the print data has to
flow through to reach
the printer may af-
fect (reduce) printer
throughput.
B-4
Symptom Possible Cause
Printing garbled Bad data sent or
characters or data corrupted PCL com-
loss mands
Incorrect software
driver
Incorrect driver set-
tings
Cable connections
Bad memory in
printer
Slow network con- Incorrect settings in
nection printer or issues with
network itself
DA80F/DA95F AddressRight™ Printers Service Manual (SV61962 Rev. A)
Solution
A. Clear the print queue for that
printer in the PC.
B. Clear memory in the print-
er via Setup Menu> 5.
Communications>C. Clear
Memory (see section A.3). Then
go to Main Menu>5. Address
Recovery>C. Clear Memory (see
section A.2).
C. Resend print job.
Cycle power on and off on the print-
er and resend print job
Verify proper software driver
at host PC. In Windows, go to
Settings>Printers (or Printers and
Faxes) and right-click on our printer.
Select Printer Properties>Advanced
and confirm the driver. Load latest
Pitney Bowes driver if need be.
Verify driver settings at host PC. In
Windows, go to Settings>Printers
(or Printers and Faxes) and right-
click on our printer. Select Printer
Properties>Advanced and verify
proper communications settings.
Check USB or network Ethernet
cable. Make sure cable is con-
nected securely at both ends. Does
USB cable exceed maximum 15'
for USB connection? Replace cable
with known good cable. Is a non-
powered hub used to extend these
distances? Remove from hub.
Turn printer OFF and ON. If problem
persists, could be hardware problem
(see later section in table)
Try printing using configuration sce-
nario "A" (local via USB, see page
B-1) or with scenario "E" (local via
Ethernet crossover cable, see page
B-2). If printing is fine, the network
may be causing the problems. If no
improvement, could be hardware
problem (see next section in table).
Verify proper settings in Setup
Menu> 5. Communications (see
section A.3) against customer's
requirements. Also see section B.3
for other tests.